Practice Manager

Urgent Care Management or Joint Venture Partner • Cleveland, OH

80d • Onsite

About The Position

University Hospitals Urgent Care by Wellstreet is looking for a talented Practice Manager to lead urgent care/occupational medicine center’s clinical and administrative teams. This role involves delivering consistent patient care excellence, exceptional customer service, and operational effectiveness. The Practice Manager will create and foster a working environment that promotes teammate engagement, aligns with Wellstreet's core values, and pursues the mission. This includes exercising fiscal and operational practices to meet or exceed annual budget and key performance indicators, developing and communicating annual center vision and goals, and partnering with the area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows support the Wellstreet mission.

Requirements

• 5+ years of healthcare leadership experience
• Strong knowledge of regulatory compliance
• Experience with budgeting, inventory/supply management, and P&L oversight
• Proven success in team development and coaching
• Exceptional customer service and patient experience focus
• Strong critical thinking and problem-solving skills
• Ability to lead teams in a fast-paced, multi-provider healthcare environment
• At least 3 years of leadership experience
• High School diploma or equivalent

Nice To Haves

• Occupational Health experience
• Experience in urgent care and occupational medicine
• 1 year of marketing experience, in healthcare
• Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT

Responsibilities

• Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness
• Create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission
• Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators
• Develop and communicate annual center vision and goals
• Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the Wellstreet mission
• Develop and manage monthly work schedules of administrative and clinical direct reports
• Ensure clinical and administrative teams perform assigned responsibilities in accordance with Wellstreet policies and regulatory requirements
• Conduct timely annual performance evaluations and professional development coaching to direct reports
• Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs
• Conduct progressive disciplinary action in accordance with Wellstreet human resources policies and procedures
• Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs
• Partner and collaborate with the marketing and public relations department to develop center level marketing strategies
• Support the WellStreet vision and mission through active leadership, innovation, collaboration and living the core values
• Perform additional responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED