Practice Manager

Community Health Centers of Burlington • Winooski, VT

11d • $73,362 - $94,058

About The Position

The Practice Manager is responsible for the overall business management and daily administrative operations of a Community Health Centers of Burlington (CHCB) patient-care clinic, ensuring efficient, quality care. The role provides mission- and quality-driven leadership that engages staff and supports an optimal patient experience. The position is at the Winooski Clinic.

The Practice Manager oversees clinic performance, including budgeting, staffing, resource levels, patient schedules, staff training and adherence to policies. The manager supports patient experience, financial and cash controls, facilities, administrative operations, and accurate collection of quality and financial data. The role also works with clinical leadership and staff to maintain effective operations and a productive, team-oriented work environment.

Requirements

• Associate’s degree in healthcare administration, management, business, or a related field is preferred.
• Three years of supervisory experience is preferred, preferably in the healthcare industry.
• Comprehensive understanding of HIPAA and healthcare privacy law.
• Comprehensive understanding of CMS compliance and regulatory requirements.
• Proficiency with MS Outlook, Word, and Excel.
• Ability to manage projects, facilitate group meetings, and present material visually and verbally.
• Ability to work and problem-solve independently and as part of the Triad leadership model.
• Excellent interpersonal and communication skills.

Nice To Haves

• Associate’s degree in healthcare administration, management, business, or a related field.
• Three years of supervisory experience, preferably within the healthcare industry.

Responsibilities

• Manage clinic performance, including annual budgeting, staffing, resource levels, and patient schedules.
• Ensure staff adherence to CHCB policies and protocols, and train staff on systems and processes such as purchasing, timekeeping, inventory management, incident reporting, and annual education requirements.
• Collaborate with clinical leadership on clinical support staff performance and management.
• Create and maintain provider templates in the electronic medical record.
• Participate in strategic projects and support organizational and facility initiatives.
• Interpret and apply policies and procedures, meet deadlines, and work effectively in a busy environment.
• Facilitate weekly staff meetings, prepare agendas and minutes, and make minutes accessible to the COO leadership team.
• Complete and present annual staff performance evaluations.
• Communicate site-specific and CHCB information to staff and foster transparency and a team-oriented culture.
• Coach and mentor staff through example, clear expectations, action plans, and regular feedback.
• Coordinate patient flow with nursing, providers, and medical assistants to support patient experience and provider access.
• Resolve patient complaints, investigate and resolve patient experience concerns as a voting member of the Patient Relations Committee, and escalate concerns as needed.
• Manage site phone coverage, scheduled closures, signage, and patient expectations.
• Ensure patient education materials are accurate, consistently presented, and language appropriate in accordance with HRSA guidelines.
• Reconcile daily posted payments with bank deposits submitted to the Riverside Patient Services office.
• Manage expenses against budget, review financial reports, address variances, and complete and present the Monthly Operating Review.
• Escalate performance or revenue issues to clinical leadership and work with clinicians to fill provider schedules and meet patient visit targets.
• Help resolve patient billing issues caused by front-end process errors.
• Request facilities repairs, oversee housekeeping services, and request or approve site-specific supply orders within budget.
• Maintain patient and staff safety, the appearance and upkeep of the site, and management of security vendors or staffing and tenants or leases where applicable.
• Ensure the annual site fire drill is completed in coordination with CHCB Facilities.
• Coordinate incoming mail, oversee mail meter and postage functions, monitor incoming faxes, and guide staff in routing phone calls.
• Ensure accurate and complete capture of quality and financial reporting data; audit staff data collection and input, address gaps, and report trends to leadership.
• Oversee the process for flagging inactive patients in the practice management system and manage reports supporting essential billing processes and timely, accurate revenue collection.

Benefits

• Monthly stipend for employees with alternate health insurance.
• Flexible Spending Account and Dependent Care Account.
• Dental and vision coverage.
• Life insurance, AD&D, short-term and long-term disability, accident insurance, and critical illness insurance.
• 401(k) via Vanguard, with fiduciary services via Morgan Stanley; employer contribution of 3% of annual salary after one year of service, regardless of personal contributions.
• Continuing education funds for applicable licensed roles and pooled departmental funds, as allowed, for other roles.
• Accrued CTO and eight paid annual holidays, including six fixed and two floating holidays.
• Employee Assistance Program available to all household members.
• Local discounts and perks at fitness businesses, restaurants, and local businesses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree