Practice Manager

Willamette Dental•Seattle, WA

19d•$82,000 - $99,000

About The Position

In partnership with the Managing Dentist, the Practice Manager ensures that the dental office provides exemplary customer service through engaged employees and operates efficiently and profitably. The role is responsible for all activities of a dental office to ensure the efficient and effective care of dental patients and to implement and follow corporate policies and procedures. The position may involve exposure to protected health information (PHI), which must be handled in accordance with HIPAA.

Requirements

A minimum of two years of experience in a management role, preferably in healthcare, or an equivalent combination of education and experience that enables performance of the essential functions.
Demonstrated ability to perform the essential functions of the position.

Nice To Haves

Bachelor’s degree is highly preferred but not required.
Master’s degree in business or healthcare administration is desirable.
Significant leadership experience with a history of setting and achieving stretch goals.

Responsibilities

Take ownership of office operations and staff, including customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies, and legal compliance.
Monitor key office performance areas, including budgets, staffing levels, schedules, over-the-counter collections, Balanced Scorecard objectives, referrals, and doctor productivity; make adjustments as needed.
Identify opportunities and threats to the success of the office and take appropriate action.
Ensure company policies and procedures are followed and company core values are demonstrated throughout the office.
Ensure every patient encounter delivers a “wow” experience and that patient access standards are consistently met.
Maintain a safe and healthful work environment and ensure work practices comply with OSHA, OR-OSHA, and WISHA requirements.
Resolve patient complaints.
Forecast and monitor staffing needs and recommend adjustments.
Coach and mentor staff through clear expectations, action plans, progress meetings, and performance reviews.
Promote a productive, team-oriented work environment free of harassment and other undesirable, non-productive behaviors.
Conduct regular staff meetings to share information and solicit feedback.
Ensure achievement of financial goals, including EBITDA, and provide stewardship of office financial affairs.
Prepare, submit, and monitor the office budget.
Partner with the marketing department to promote Willamette Dental to current and prospective customers, employer groups, and brokers.
Ensure legal requirements are followed, including HIPAA and FDA requirements.

Benefits

Medical, dental, and vision insurance.
Tuition reimbursement.
Flexible spending accounts.
401(k) retirement plan with a 5% match.
Accidental death and dismemberment insurance.
Life insurance.
Voluntary disability insurance.
Commuter benefits.
Two complimentary pairs of Fig scrubs for clinical roles.
Employee assistance program.
At least 120 hours of PTO per employment year for eligible employees, accrued on a prorated basis for part-time employees working fewer than 40 hours per week.
Seven paid holidays annually.
Eligibility for incentive pay under the Company's plan.