Practice Manager II

Chewy•Coral Gables, FL

About The Position

Chewy Vet Care is seeking a full-time Practice Manager to join its Healthcare Practice Team and support a new veterinary practice. The role manages practice operations and supports paraprofessional staff in implementing policies and procedures, using integrated technology, and delivering personalized, patient-centric veterinary care. The manager works with regional and corporate leadership to support the practice team’s continuous development, oversees operational performance and team scheduling, and mentors team members. The position also coordinates inventory counts and requests, engages with clients to resolve concerns, maintains clinic equipment and facilities, and helps ensure compliance with OSHA guidelines, applicable laws, and Chewy Vet Care policies. The manager guides the team in following Standard Operating Procedures and Standards of Care, reviews procedures and practice metrics, provides administrative support for the practice information management system (PIMS), and is responsible for pharmacy holdings. Some travel may be required.

Requirements

At least 3 years of experience as a Practice Manager in a veterinary practice.
Experience mentoring and leading others.
Ability to connect with clients and demonstrate empathy and compassion.
Ability to manage conflict resolution.
Excellent verbal and written communication, observational, and analytical skills.
Ability to thrive in a fast-paced, self-starter environment.

Nice To Haves

Successful completion of the CVPM program and current certification.
Ability to meet the qualifications for the CVPM designation.
Two years of supervised experience with veterinary radiation machines.

Responsibilities

Support paraprofessional staff in implementing policies and procedures, using integrated technology, and managing practice operations.
Work with regional and corporate leadership to support the practice team and its continuous development.
Oversee staff operational performance and coordinate team work schedules.
Conduct staff reviews, address team members’ concerns, and mentor them in their career development.
Lead inventory cycle counts and fulfill inventory needs requests.
Engage with clients to support their care experience and resolve conflicts or complaints.
Ensure equipment and the clinic are well maintained and OSHA guidelines are followed.
Guide the team in following Standard Operating Procedures and Standards of Care, and review procedures and practice metrics to help improve performance.
Communicate clearly and respectfully with clients and team members.
Serve as a PIMS administrative super-user and assist team members with the technology.
Manage the practice’s pharmacy holdings responsibly.
Participate in self-development courses and required Chewy Vet Care compliance training.
Perform related duties and assignments as directed by management.
Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.