Practice Manager II

Summit Health•Marietta, GA

About The Position

The Practice Manager II facilitates day-to-day clinical operations across multiple practices. This role manages patient, staff, and provider interactions and maintains a service-based approach to resolving issues. The manager collaborates with Clinical Leads and providers to promote high-quality patient care, resolves issues at the practice level, and provides staff support and training so they can effectively handle triage calls and service recovery. The Practice Manager oversees clinical support staff, including Medical Assistants and Patient Reception Specialists; supports providers in delivering patient care; and leads recruitment, selection, onboarding, training, and development of clinical staff. The role also supports value-based care performance, communication and accountability across the care team, successful staff meetings and huddles, and the onboarding, launch, and integration of new Village Medical clinics.

Requirements

Bachelor’s degree preferred, or five years of relevant experience in lieu of a degree.
At least three years of clinical or leadership experience in primary care or a similar practice setting.
At least three years of direct supervisory experience.

Nice To Haves

Previous experience managing large clinics and 6–15 providers.
Previous value-based care experience.

Responsibilities

Ensure practice performance in value-based care, including completion of Annual Wellness Visits (AWVs), care gap closures, accurate coding capture, Key Performance Indicators (KPIs), appropriate patient access and follow-up, and execution of the Practice Operating Plan.
Oversee clinical support staff, including Medical Assistants and Patient Reception Specialists.
Facilitate ongoing training and development of clinical staff, including employee mentoring, coaching, and discipline.
Assist providers in delivering patient care and promptly resolve emergent patient or clinical issues with providers.
Lead recruitment, selection, and hiring for clinical positions in conjunction with Talent Acquisition.
Oversee onboarding of new employees and ensure appropriate orientation.
Educate and communicate with staff and providers about the importance of value-based care and foster care-team involvement and accountability for high-quality patient care.
Function as a key communication point within the practice and among providers.
Serve as the initial escalation point for staff, provider, or patient concerns.
Develop strong relationships with staff and help them understand and interpret organizational and clinical changes positively.
Ensure clinical staff meetings and huddles are conducted successfully.
Assist with onboarding, launch, and integration of new Village Medical clinics.