Practice Manager II

Schuylkill • Bethlehem, PA

1d • Onsite

About The Position

The Practice Manager II directs, supervises, and coordinates the daily activities of a physician practice. The role commonly oversees multiple locations and specialties encompassing approximately 10–25 providers. Its scope, including activities such as research, CPC, and Residents, contributes to a medium-to-high level of complexity. Practice Manager II roles may also manage Practice Manager I and/or Practice Supervisor staff at locations within their scope. This onsite position is based at Health Center at Tower Place, 1490 8th Ave, in the LVPG-L Gynecology - Tower Place department. The listed work schedule is 7–4 p.m. or 8–5 p.m., on the day shift.

Requirements

• High school diploma or GED.
• Three years of experience in a physician practice or healthcare setting.
• Understanding of the necessity and value of teamwork, with the ability to work effectively as part of a team.
• Knowledge of and ability to use office electronic calendaring software and capabilities.
• Knowledge of customer support policies, standards, and procedures, and ability to guide customers through company interactions.
• Knowledge of and ability to adhere to customer support service agreements and associated support levels and activities.
• Knowledge of and ability to use desktop office support tools, such as word processing, email, presentation software, and spreadsheets.
• Knowledge of and ability to use office electronic mail software and capabilities.
• Ability to lift and carry 25 pounds; frequent sitting and standing; frequent keyboard use. Patient care providers may also need to kneel, bend, squat, and perform CPR, depending on their role.

Nice To Haves

• Bachelor’s degree.
• One year of management or supervisory experience preferred.

Responsibilities

• Direct, supervise, and coordinate daily activities of a physician practice.
• Supervise physician practice operations to ensure prompt and courteous treatment of patients and effective practice operations.
• Assist upper management in developing policies and procedures to maintain the effective and efficient operation of the practice.
• Manage personnel matters, including new employee training, performance management, and disciplinary actions.
• Interview prospective employees and participate in hiring decisions for the designated office.
• Respond to provider needs and requests and escalate issues to regional leaders or administrators when appropriate.
• Complete annual written performance appraisals of support staff.
• Interact with co-workers, visitors, and other staff consistently with the organization's values.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED