Practice Manager II

Lehigh Valley Health Network • Bethlehem, PA

1d • Onsite

About The Position

The Practice Manager II directs, supervises, and coordinates the daily activities of a physician practice. The role often covers multiple locations and several specialties, generally encompassing 10–25 providers. Research, CPC, and resident activities may contribute to the role’s medium-to-high complexity. Practice Manager II positions commonly oversee Practice Manager I staff and/or Practice Supervisors at locations within their scope.

The manager supervises practice operations to support prompt and courteous patient service, helps develop policies and procedures with upper management, and manages personnel matters such as training, performance management, disciplinary actions, interviews, hiring participation, and annual written appraisals. The manager responds to provider needs and escalates issues to regional leaders or administrators when appropriate. The position is onsite at the Health Center at Tower Place and works a day schedule of 7 a.m.–4 p.m. or 8 a.m.–5 p.m.

Requirements

• High school diploma or GED.
• Three years of experience in a physician practice or healthcare setting.
• Understanding of the necessity and value of teamwork and the ability to work effectively as part of a team.
• Knowledge of and ability to use office electronic calendaring software and capabilities.
• Knowledge of organizational customer support policies, standards, and procedures, and ability to guide customers on company interactions.
• Knowledge of and ability to adhere to customer support service agreements and associated support levels and activities.
• Knowledge of and ability to use office support tools, including word processing, email, presentation software, and spreadsheets.
• Knowledge of and ability to use office electronic mail software and capabilities.
• Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use.

Nice To Haves

• Bachelor’s degree.
• One year of management or supervisory experience preferred.

Responsibilities

• Interact with co-workers, visitors, and other staff consistently with the organization’s values.
• Supervise physician practice operations to ensure prompt and courteous treatment of patients and effective practice operations.
• Assist upper management in developing policies and procedures to maintain effective and efficient practice operations.
• Manage personnel issues, including new employee training, performance management, and disciplinary actions.
• Interview prospective employees and participate in hiring decisions for the designated office.
• Respond to provider needs and requests, escalating issues to regional leaders or administrators when appropriate.
• Conduct annual written performance appraisals of support staff.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED