Practice Manager

EPIC Health System•Detroit, MI

1d•Onsite

About The Position

EPIC Health is seeking an experienced Practice Manager to lead the overall operations of an on-site primary care practice in Detroit, Michigan. The role is responsible for operational excellence, team development, patient experience, clinic financial performance, quality, compliance, and growth. The Practice Manager leads daily clinic operations, improves workflows, supports high-quality patient care, and builds a culture of accountability and continuous improvement. The manager recruits, develops, and retains clinical and administrative staff; oversees staffing and performance; manages clinic financial operations and budgets; and uses performance data to improve productivity, patient access, quality, revenue, and profitability. The role also ensures compliance with applicable regulations and organizational policies, supports audits, leads process improvement initiatives, and collaborates with providers and corporate and shared-service teams. A background check is required.

Requirements

At least 3 years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
Demonstrated success leading clinical and administrative teams.
Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
Strong understanding of operational metrics, provider productivity, and workflow optimization.
Experience implementing process improvements and driving operational change.
Strong leadership, coaching, conflict resolution, and decision-making skills.
Strong communication, organizational, and problem-solving abilities.
Proficiency with Electronic Health Records (EHRs) and Microsoft Office.
Background check required.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
Experience with Athenahealth EHR.
Experience leading high-volume, multi-provider practices.
Lean, Six Sigma, or Continuous Improvement experience.

Responsibilities

Lead day-to-day operations of a busy primary care practice and ensure efficient patient flow, provider productivity, and operational consistency.
Monitor key performance indicators and implement action plans to improve performance.
Identify operational bottlenecks and implement sustainable process improvements.
Ensure clinic readiness, staffing, supplies, equipment, and workflows support high-quality patient care.
Drive accountability for operational excellence, patient satisfaction, and financial performance.
Recruit, interview, onboard, coach, and retain clinical and administrative staff.
Conduct performance reviews, coaching sessions, and development planning; mentor supervisors, leads, and future clinic leaders.
Manage staffing schedules, attendance, productivity, and performance expectations.
Promote an exceptional patient experience, resolve patient concerns, monitor satisfaction trends, and implement improvements.
Manage clinic financial operations, including daily balancing, banking, expense control, and operational budgets.
Monitor productivity, scheduling efficiency, provider utilization, and reimbursement opportunities.
Support practice growth through capacity planning, schedule optimization, and patient access initiatives.
Drive clinic goals related to quality, volume, revenue, and profitability.
Ensure compliance with HIPAA, OSHA, CLIA, and organizational policies; maintain survey readiness and support regulatory audits.
Monitor documentation quality, safety standards, and operational compliance, and address operational issues proactively.
Lead initiatives to improve workflows, reduce waste, increase efficiency, and implement operational changes.
Collaborate with corporate departments on technology rollouts, workflow enhancements, and organizational projects.
Use data and reporting to inform operational decisions.
Partner with providers, Business Administrators, Operations leadership, Clinical leadership, Revenue Cycle, Human Resources, and shared services.
Serve as the operational leader responsible for the overall success of the practice.