Practice Manager

Benevis•Glen Burnie, MD

20d

About The Position

The Practice Manager oversees the successful implementation and management of Benevis’s general dentistry, orthodontics, and expanded services business lines within the office. The role manages daily office functions and growth initiatives, assists with staff training, maintains relationships with doctors, and supports operational excellence in partnership with the Director of Operations. The position focuses on providing high-quality, compassionate dental care while meeting office performance, financial, and patient satisfaction goals. It also supports staff development and retention, staffing, patient collections and referrals, treatment acceptance, and local marketing. Work takes place in a non-clinical office environment and may also be performed in a professional office, clinical, or support environment depending on role and business needs. Extended or alternate hours may be required during peak periods or to support operations, and scheduled hours and work location may vary based on business needs.

Requirements

At least 3 years of dental office experience.
High school diploma or GED.
Microsoft Office computer skills.
Understanding of commercial insurance or Medicaid billing.
Compassion and a high level of service for patients, parents, and staff.
Integrity and commitment to doing the right thing.
Financial acumen.
Team-building, employee-relations, and organizational and staff-development skills.
Track record of strong performance in growing revenue and profitability.
Strong interpersonal and communication skills.
Well-developed analytical and problem-solving abilities.
Ability to read and interpret reports and write reports and business correspondence.
Ability to organize work, manage multiple tasks simultaneously, and consistently meet deadlines.
High initiative, accountability, and independent judgment.
Ability to communicate and exchange information effectively with staff, supervisors, and other internal clients.
Ability to operate a computer, keyboard, and standard office equipment.
Availability for extended or alternate hours during peak periods or operational requirements; scheduled hours and work location may vary based on business needs.

Nice To Haves

One year of dental office management experience.
Bachelor’s degree.

Responsibilities

Ensure the office provides high-quality, compassionate dental care across general dentistry, orthodontics, and additional services.
Oversee daily office operations and manage staff members.
Manage processes and best practices that support scheduling and show-rate expectations.
Maintain the office’s operational readiness, appearance, and presentation.
Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
Use Power BI and financial analytics to make and support business decisions.
Ensure adequate staffing by interviewing and selecting candidates in line with patient schedules.
Support team satisfaction and retention through communication, recognition, teamwork, and employee-relations practices.
Identify training needs and implement staff-development initiatives that support company and individual objectives.
Provide concierge-style support to specialty doctors and independent contractors for Expanded Services and Orthodontics program initiatives.
Comply with government regulations and company policies, upholding high standards of integrity.
Track and monitor collections and follow up with patients as needed.
Solicit patient referrals after treatment and track satisfaction with care provided.
Explain treatment costs, insurance coverage, and financing options to support treatment acceptance.
Explain, promote, and adhere to company payment policies and procedures.
Drive local marketing by participating in community affairs and events, including school screenings and board member meetings.