Practice Manager

Kolmac Integrated Behavioral Health•Columbia, MD

2d•Onsite

About The Position

Kolmac Integrated Behavioral Health is seeking a Practice Manager to lead its Columbia, Maryland location. This healthcare operations leader oversees daily clinic operations and supports the organization’s mission of providing evidence-based addiction and behavioral health care. The role works collaboratively with clinical leaders and the Patient Access Director to promote operational excellence, strong customer service, and a high-performing, patient-centered environment. The Practice Manager oversees workflows, provider schedules, staffing, patient concerns, compliance, facility readiness, and financial performance. The role also supervises non-provider staff across both sites, supports staff development, and collaborates with centralized billing teams. The schedule is Monday through Friday, 10 a.m. to 6 p.m. Salary is up to $65,000, pending experience.

Requirements

At least 4 years of experience in healthcare office management and direct staff supervision.
Proven experience in medical office or behavioral health practice management.
Strong interpersonal and communication skills for collaboration with clinicians, staff, and patients.
Excellent analytical and problem-solving skills.
Proficiency with healthcare software and administrative systems.
Effective leadership, motivation, and goal-setting abilities.
Sound understanding of healthcare finance and best practices.
Strong organizational and time-management skills.

Nice To Haves

Bachelor’s degree preferred, but not required.

Responsibilities

Provide direct oversight and leadership of daily clinic operations at the Columbia location.
Maintain a clean, professional, and welcoming environment at both sites.
Maintain appropriate levels of office and medical supplies and clinical equipment.
Ensure clinic workflows operate efficiently and align with organizational standards; adjust operations proactively to maintain performance.
Coordinate provider schedules, support provider onboarding and schedule changes, monitor appointment availability, and promote same-day access whenever possible.
Evaluate staffing and scheduling practices to meet patient demand and financial goals, and prepare clinics for provider transitions.
Respond to patient concerns and provide timely service recovery; review operational reports and implement data-informed improvements.
Supervise non-provider staff across both sites, including training, onboarding, performance management, and payroll.
Coordinate staffing schedules and identify additional training needs in collaboration with clinical leadership.
Encourage team engagement, staff development, accountability, and collaboration.
Lead hiring, promotions, and terminations in accordance with organizational policy.
Ensure compliance with environmental, health, safety, and regulatory standards, organizational policies, and applicable laws.
Work with Compliance and Legal to report and manage risk, privacy, and regulatory concerns; educate staff on compliance and emergency preparedness.
Oversee collection of copays, deductibles, and outstanding balances; monitor and report on cash collections, payer mix, and accounts payable activities.
Ensure accurate documentation, financial tracking, and daily, weekly, and monthly performance reporting.
Contribute to revenue cycle effectiveness and collaborate with centralized billing teams.
Lead regular team meetings and communicate operational goals, updates, and policy changes.
Provide visible, supportive leadership and foster strong relationships between providers and staff.
Provide backup to staff during peak times or absences and perform other duties as assigned to support clinic continuity and patient care.