Practice Manager

Willamette Dental•Seattle, WA

18d

About The Position

In partnership with the Managing Dentist, the Practice Manager ensures that the dental office provides exemplary customer service through engaged employees and operates efficiently and profitably. The role is responsible for the office’s activities and effective operation in caring for dental patients, and for implementing and following corporate policies and procedures. The Practice Manager oversees office staff, customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies, and legal compliance. The role monitors key performance areas, identifies opportunities and threats, and takes appropriate action. It ensures a safe and healthful work environment, compliance with applicable standards and regulations, a positive patient experience, and achievement of financial goals. The manager also coaches and mentors staff, conducts meetings, manages the office budget, and partners with the marketing department. The position is based at the Seattle North Practice and is full-time. The expected hiring range is $82,000–$99,000 per year, with eligibility for incentive pay under the Company’s plan.

Requirements

A minimum of two years of experience in a management role, preferably in healthcare, or an equivalent combination of education and experience that provides the ability to perform the essential functions.
Ability to perform the essential functions of the position.
Bachelor’s degree is highly preferred but not required.

Nice To Haves

Master’s degree in business or healthcare administration.
Demonstrated background in significant leadership roles with a history of setting and achieving stretch goals.

Responsibilities

Take ownership of the entire office staff and areas including customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies, and legal compliance.
Monitor office performance, including budget, staffing, schedules, OTC collections, Balanced Scorecard objectives, referrals, and doctor productivity, and make adjustments as necessary.
Identify opportunities and threats to the success of the office and take action.
Ensure company policies and procedures are followed and core values are exemplified and promoted throughout the office.
Ensure every patient encounter provides a “wow” experience and that patient access standards are met.
Maintain a safe and healthful work environment and ensure work practices comply with OSHA/OR-OSHA/WISHA requirements.
Resolve patient complaints.
Forecast and monitor staffing needs and recommend adjustments.
Coach and mentor staff through clear expectations, action plans, progress meetings, performance reviews, and example.
Maintain a productive, team-oriented work environment free of harassment and other undesirable, non-productive behaviors.
Conduct regular staff meetings to share information and solicit feedback.
Ensure achievement of financial goals, including EBITDA, and steward the office’s financial affairs.
Prepare, submit, and monitor the entire office budget.
Partner with the marketing department to promote Willamette Dental to current and prospective customers, employer groups, brokers, and others.
Ensure legal requirements are followed, including HIPAA and FDA requirements.