Practice Manager

Primary Health Solutions•Dayton, OH

24d

About The Position

The Practice Manager manages the staff and operations of a medical office and/or multiple sites as assigned. The role directly supervises medical office staff and oversees hiring and development in collaboration with the Director of Operations, staff training, performance management, patient services, quality improvement, patient care processes, and office operations. The position maintains equipment, supplies, and building structure and reviews monthly budgets and expenditures. This is an exempt position in the Health Center department and reports to the Director of Operations.

Requirements

Degree from an accredited program in Nursing, Public Health, and/or Business; or two to three years of related medical office management experience and/or training; or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to solve practical problems and handle concrete variables in situations with limited standardization, and interpret written, oral, diagrammatic, or scheduled instructions.
Intermediate skills with a variety of software programs, including Microsoft products, a current practice management system, and an electronic medical record.
Skill working with patients in lower socio-economic sectors of the community.
Ability to perform the essential physical functions, including frequently standing, walking, handling objects, reaching, and communicating; occasionally sitting and stooping, kneeling, crouching, or crawling; and regularly lifting or moving up to 50 pounds.

Nice To Haves

Ability to speak Spanish.

Responsibilities

Collaborate with the Director of Operations to hire and develop qualified staff.
Coordinate training for new personnel according to policies and procedures.
Retain high-performing staff through feedback, education, coaching, and supervision.
Assess staff education needs and prioritize learning resources based on needs, occurrences, industry trends, and practice goals.
Keep staff informed of departmental and policy or procedure changes through daily communication and monthly staff meetings.
Facilitate care team meetings at least twice weekly for patient-level discussions.
Prepare and conduct fair, objective performance appraisals and address performance problems with timely corrective actions.
Collaborate with providers and medical staff to ensure quality medical care for patients.
Maintain customer service levels through effective staff scheduling, training, and assignments.
Respond promptly to patient needs and issues and work through appropriate resources to resolve them.
Develop and implement quality improvement practices to meet the center’s quality standards.
Ensure patients receive care in a safe and supportive environment and that their rights, needs, and confidentiality are respected.
Support comprehensive preventive and chronic care through role definition, processes, staff learning and assignments, supervisory observation, and monitoring population metrics.
Organize and establish work standards to promote efficiency and productivity.
Inform the Director of Operations about office activities requiring attention and recommend solutions to operating problems.
Maintain equipment, supplies, and building structure.
Review and monitor monthly budgets and expenditures.
Directly supervise medical office staff, including interviewing, training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.