Practice Manager

New Horizon Family Health Services•Greenville, SC

19d

About The Position

The Practice Manager coordinates all aspects of primary medical care access and delivery at an assigned office, promoting excellent customer service, provider access, staff development, and a collaborative care model focused on comprehensive care in a Patient-Centered Medical Home. The role oversees day-to-day program operations and ensures that procedures for registration, appointment scheduling, front desk operations, finance, and health information management are carried out effectively. The manager works with medical providers, clinical and nursing staff, care management, behavioral health, revenue cycle, quality, and executive leadership to support accessible, high-quality, patient-centered care while meeting FQHC operational, regulatory, and financial requirements. New Horizon Family Health Services operates locations throughout Greenville, Greer, Travelers Rest, and Berea. The Executive Team determines placement and worksite assignments based on organizational needs and operational priorities.

Requirements

Minimum associate degree in Business Administration, Health Care Administration, or a related field.
At least three years of management experience in a health care setting.
Experience in healthcare or office practice management.
Experience with electronic health records and healthcare scheduling systems.
Strong organizational, communication, problem-solving, and leadership skills.

Nice To Haves

Master's degree in Health Administration, Public Health, Business, or a related field, and one year of experience.
Experience working in an FQHC or community health center.
Knowledge of HRSA and UDS requirements.

Responsibilities

Serve as liaison and communication channel for NHFHS administrative headquarters, and greet and assist visitors with business matters related to the assigned office.
Respond to inquiries about policies, regulations, and Center services; refer media calls and technical inquiries to the CEO or other appropriate personnel.
Address patient complaints and service concerns promptly and professionally.
Supervise and evaluate assigned support staff, and participate in hiring, onboarding, performance evaluations, disciplinary processes, and staff development.
Ensure accuracy of deposits and information entered into the Practice Management System, including demographic information.
Process staff leave requests and oversee timekeeping functions.
Coordinate provider and staff schedules with clinical leadership, review daily schedules, and identify provider availability, staffing needs, patient volume, and potential bottlenecks.
Coordinate same-day access, walk-in appointments, urgent visits, and appointment overflow.
Complete the office monthly report and forward it to the Practice Management Director and/or CEO by the 10th working day of each month.
Support workflows for referrals, care coordination, chronic disease management, and preventative care.
Convene regular department meetings, ensure office staff attendance, document discussion notes, maintain meeting records, and forward staff requests or concerns to the Practice Management Director as appropriate.
Coordinate facility-related issues with Facilities, IT, Security, Housekeeping, and other departments.
Address staff and patient safety issues with appropriate personnel in a timely manner.
Ensure patient health information records are managed according to NHFHS guidelines and protocols.
Ensure staff understand and implement the organization's sliding-fee discount program appropriately.
Participate in program and service evaluations and facilitate service changes based on Continuous Quality Improvement results.
Ensure office staff attend the general staff meeting at the designated location.
Monitor and report demand for services to ensure adequate staffing and service capacity, incorporating office staff input when assessing needs.
Promote effective working relationships between clinical and administrative staff and mediate conflicts involving providers, staff, and/or patients.
Maintain correspondence and other files as directed.
Use the Practice Management System proficiently to perform job duties and report data integrity problems to the Practice Management Director or other appropriate personnel.
Participate in preparation of the annual UDS report.
Monitor patient flow, including schedule template use, no-show implementation, walk-in accessibility, third-next availability, patient cycle time, and patient surveys.
Work with other managers and supervisors to manage shared staff.

Benefits

Annual leave.
Sick leave.
Up to 12 paid holidays plus the employee's birthday.
Eligibility for two annual bonuses after one year of employment when defined eligibility criteria are met.
Continuing education courses through SC AHEC.
Various employee discounts, including Verizon, AT&T, and YMCA discounts.
Eligibility for the Public Service Loan Forgiveness Program.
Optional medical coverage through the PEBA State Health Plan.
Optional dental and vision benefits.
Flexible Spending and Health Savings Accounts.
Voluntary life insurance.
Short-term and long-term disability coverage.
Accident and critical illness coverage.
403(b) retirement plan with up to a 4% employer match after the first year of employment.