Practice Manager - Millcreek Family Practice - Erie - FT

Highmark Health•Erie, PA

About The Position

The Practice Manager manages the daily operations of complex, large, or multiple physician practice locations, overseeing front- and back-office functions. The role supervises staff and supports practice operations, financial and revenue-cycle performance, patient satisfaction, quality improvement, and regulatory compliance. It works collaboratively with physicians, leadership, and health professionals to achieve organizational and practice goals and requires frequent travel to various practice locations. The position requires a bachelor’s degree or relevant experience and/or education accepted by the company in lieu of a bachelor’s degree, along with 3–5 years of experience in a physician practice setting, including 2 years of practice management experience. Experience managing multiple sites and CPPM certification are preferred.

Requirements

Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
3–5 years of experience in a physician practice setting.
2 years of practice management experience.
Comply with applicable laws, regulations, company policies, training requirements, the Code of Business Conduct, HIPAA privacy requirements, and information security policies.

Nice To Haves

Experience managing multiple sites.
CPPM (Certified Physician Practice Manager) certification.

Responsibilities

Manage day-to-day front- and back-office operations of physician practices.
Supervise staff; resolve problems; and implement approved disciplinary action.
Interview, hire, train, and conduct performance evaluations.
Develop the practice budget in conjunction with the director.
Manage and monitor financial and revenue-cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and revenue-cycle processes.
Provide primary or secondary review of reconciliations of collected and deposited monies.
Monitor patient satisfaction reports, identify variances from standards, and address and resolve patient complaints.
Monitor quality and performance-improvement metrics and address deficiencies.
Collaborate with physicians, leadership, and health professionals to accomplish organizational and practice goals.
Ensure compliance with regulatory requirements.
Travel frequently to various practice locations.