Program Assistant/ Millcreek of Hernando -FT

Acadia•Nesbit, MS

About The Position

Plan, direct, and coordinate the activities of the facility’s therapeutic programs. Develop and maintain administrative and clinical operations that provide quality care and outcomes for patients, and contribute to program planning and implementation, including goals, objectives, personnel, resources, equipment, timetables, and outcome measures. Oversee program budgets and policies related to participant involvement, program requirements, and benefits. Provide management and oversight of the facility program, which may include directing counselors, clinical staff, or other staff involved in service delivery. Develop and implement procedures for efficient program operations, identify opportunities for improvement, and coordinate care delivery and workflow. Oversee scheduling, registration, discharge, and billing processes in accordance with facility or clinic procedures. Manage staff through hiring, development, training, performance management, and communication. Monitor staff schedules to ensure appropriate staffing levels. Carry an assigned caseload when applicable. Develop and implement treatment plans, and maintain and audit charts and records for people receiving services. Serve as a liaison and consult with staff on matters related to clinical specialty, regulations, and standards. Help develop and implement operating policies and procedures, ensuring workflows align with organizational objectives, treatment protocols, regulations, standards of care, and environmental, safety, and infection-control requirements. Provide outreach services in the area of clinical specialty as needed. Maintain a positive, empathetic, and professional attitude toward customers, address unmet patient needs and complaints, and prioritize patient safety. Perform other assigned functions and tasks.

Requirements

Bachelor’s degree in behavioral or mental health or a closely related field.
Four or more years of experience working with the facility’s population.
One or more years of supervisory experience.
Licensed counselor or therapist, as required by the state and area of clinical expertise.
Valid driver’s license, if required by the facility.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.

Nice To Haves

Master’s degree in behavioral or mental health where required by the state for licensed clinicians.
First aid, if required based on state or facility.

Responsibilities

Plan, direct, and coordinate activities of the facility’s therapeutic programs.
Develop and maintain administrative and clinical operations that support quality care and patient outcomes.
Contribute to planning and implementation of program goals, objectives, staffing, resources, equipment, timetables, and outcome measures.
Oversee program budgets and policies regarding participant involvement, program requirements, and benefits.
Manage and oversee the facility program, potentially directing counselors, clinical staff, or other staff delivering services.
Develop and implement procedures for efficient program operations and identify opportunities to improve efficiency.
Coordinate care delivery and workflow; oversee scheduling, registration, discharge, and billing processes according to facility or clinic procedures.
Manage staff hiring, development, training, performance, and communication.
Carry an assigned caseload when applicable.
Monitor staff schedules to maintain appropriate staffing levels for timely care.
Develop and implement treatment plans, and maintain and audit patient charts and records.
Liaise with and consult other staff about clinical specialty issues, regulations, and standards.
Assist in developing and implementing operating policies and procedures, ensuring workflows conform to organizational objectives, treatment protocols, regulations, standards of care, and environmental, safety, and infection-control requirements.
Provide outreach services in the area of clinical specialty as needed.
Maintain a positive, empathetic, and professional attitude; address complaints and unmet patient needs, and prioritize patient safety.
Perform other functions and tasks as assigned.