Program Assistant/ Millcreek of Grenada- Mon-Fri 7a-4p

Acadia•Grenada, MS

8d•Onsite

About The Position

The Program Assistant plans, directs, and coordinates the activities of the facility’s therapeutic programs. The role develops and maintains administrative and clinical operations that support quality care and patient outcomes, and contributes to program planning and implementation, including goals, objectives, staffing, resources, equipment, timetables, expected outcomes, and measures. It provides management and oversight of the facility program, including its budget and policies concerning participant involvement, program requirements, and benefits. The position develops procedures and improves program efficiency; coordinates care delivery and workflow; and oversees scheduling, registration, discharge, and billing according to facility procedures. It manages staff activities such as hiring, development, training, performance management, and communication, monitors staffing levels, and may carry an assigned caseload if applicable. The role also develops and implements treatment plans, maintains and audits charts and records, and consults with staff on issues, regulations, and standards related to its clinical specialty. The Program Assistant helps develop and implement operating policies and procedures, ensuring workflow aligns with organizational objectives, treatment protocols, regulations, standards of care, and environmental, safety, and infection-control requirements. Outreach in the area of clinical specialty may be required. The role is expected to maintain a positive, empathetic, and professional attitude, address complaints when patient needs are not met, and prioritize patient safety. Other duties may be assigned.

Requirements

Bachelor’s degree in behavioral or mental health, or a closely related field.
Master’s degree in behavioral or mental health where required by the state for licensed clinicians.
Four or more years of experience working with the facility’s population.
One or more years of supervisory experience.
Licensed counselor or therapist, as required by the state and area of clinical expertise.
Valid driver’s license, if required by the facility.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.
First aid may be required based on the state or facility.

Responsibilities

Plan, direct, and coordinate activities of the facility’s therapeutic programs.
Develop and maintain administrative and clinical operations that provide quality care and patient outcomes.
Contribute to planning and implementation of program goals, objectives, personnel, resources, and equipment.
Implement approved program objectives, timetables, expected outcomes, and measures for assigned areas.
Oversee the program budget and policies regarding participant involvement, program requirements, and benefits.
Provide management and oversight for the facility program and, as applicable, direct counselors, clinical staff, or other staff involved in service delivery.
Develop and implement procedures for efficient program operations and identify opportunities to improve efficiency.
Coordinate care delivery and workflow, and oversee scheduling, registration, discharge, and billing processes according to facility procedures.
Manage staff hiring, development, training, performance, and communication.
Manage an assigned caseload if applicable to the program.
Monitor staff schedules to ensure appropriate staffing levels for timely care.
Develop and implement treatment plans, and maintain and audit patient charts and records.
Serve as a liaison and consult with other staff on issues, regulations, and standards related to the clinical specialty.
Assist in developing and implementing operating policies and procedures, and ensure workflow is consistent with organizational objectives, treatment protocols, regulations, and standards of care.
Ensure operations comply with environmental, safety, and infection-control requirements.
Provide outreach services in the clinical specialty area as needed.
Maintain a positive, empathetic, and professional attitude; address complaints when patient needs are unmet; and prioritize patient safety.
Perform other functions and tasks as assigned.