Practice Manager

White Plains Hospital•Lake Mohegan, NY

12d•$75,000 - $115,000•Onsite

About The Position

The WPHPA Practice Manager is responsible for the daily managerial operations of a single- or multi-physician practice and one or more departments within White Plains Hospital Physician Associates. The role coordinates administrative functions and supports the development of departments and related areas. It manages non-clinical and clinical personnel, maintains current records related to department budgets, capital equipment requests, and operational programs, and supports revenue cycle functions, quality initiatives, and service excellence. The Practice Manager oversees daily operations and fiscal aspects, makes operational and administrative decisions, coordinates administrative resources, and works with hospital departments on marketing, communications, compliance, quality, and patient satisfaction. The position is based in Yorktown Heights, New York, with a day shift Monday through Friday, scheduled from 9 AM to 5 PM, for 75 hours per pay period.

Requirements

High school education required.
Previous experience in a hospital-based ambulatory setting required.
Basic medical terminology knowledge required.
Electronic scheduling and electronic medical record experience required.
Ability to work independently and collaboratively.
Ability to multitask.
Effective verbal and written communication skills.
Ability to deal professionally and efficiently with all levels of management and external constituencies.
Self-starter and self-motivated, with ability to work without supervision.
Flexible, organized, and able to set priorities.
Excellent telephone manners and communication skills.
Courteous, cooperative, and professional attitude.
Teamwork and adaptability.
Ability to maintain composure under stress.
Ability to perform computer work for extensive periods.
Ability to move or transport 15 to 20 pounds occasionally.
Frequent movement throughout the department and ability to remain stationary for extended periods.
May be exposed to chemicals necessary to perform required tasks; hazardous chemicals are listed in the hospital's SDS database.

Nice To Haves

Associate degree preferred.
Bachelor's degree preferred.
Master's degree preferred.
Five or more years of experience preferred.

Responsibilities

Ensure practice registration, scheduling, visit closing, billing and collection, and clinical information processes and systems function effectively and on time.
Maintain practice standards and adhere to quality goals and performance criteria.
Promote teamwork and communication among staff, appropriate cross-training and multitasking, and staff participation.
Determine staff work schedules, including holiday and vacation time; coordinate activities and resources with other departments, practices, and service groups as needed.
Recommend personnel actions, including hiring and termination, and prepare written performance evaluations.
Set baseline standards for performance goals; monitor and maintain work quality standards; assign or schedule work, conduct on-the-job training, and answer job-related questions as needed.
Ensure timely and accurate communication with staff, senior management, and related hospital departments or practices.
Coordinate practice activities with patient care and other services; respond to inquiries, address problems, take corrective action, and refer unresolved matters as appropriate.
Manage daily operations and fiscal aspects of the department or departments and make operational and administrative decisions.
Manage the department or division in a fiscally responsible manner.
Collect operational information and assist with summaries and reports; gather data to support departmental or practice budget preparation as needed.
Coordinate and oversee resources across multiple administrative disciplines or functions.
Identify revenue cycle best practices and support their implementation.
Develop and maintain practices and goals that promote employee engagement and an exceptional patient experience.
Coordinate and attend daily huddles.
Develop policies and procedures to improve staff performance and operational efficiency.
Collaborate with other White Plains Hospital departments on marketing, communications, compliance, quality, and patient satisfaction.
Maintain safety standards to protect patients and staff.
Attend and participate in departmental or practice meetings as needed.
Support customer service initiatives and interact with patients or others regarding customer service issues.
Perform other related duties as assigned.