Practice Manager

Modena Allergy + Asthma • San Gabriel, CA

11d • Onsite

About The Position

The Modena Allergy & Asthma Practice Manager I leads administrative operations, coordinates staff, and optimizes workflows to support excellent patient care. The role oversees day-to-day clinic operations and patient experience; develops working knowledge of allergy, asthma, and pulmonary services, testing, treatments, and the OIT program; maintains regulatory and policy compliance; and coordinates clinic and provider scheduling, intake, referrals, and patient communications. The Practice Manager also supports staff and HR processes, the electronic health record and practice management system, billing and revenue-cycle workflows, inventory, facilities, and IT coordination.

The position is with Modena Health and Modena Allergy & Asthma, physician-led, hospitality-focused, technology-enabled practices providing allergy, asthma, and immunology care to pediatric and adult patients. The practices operate clinics across Southern California and Arizona and are planning national expansion. The role is based in San Diego, with the opportunity to contribute across the expanding network.

The posting describes this as a full-time position. Eligible full-time employees may receive medical, dental, and vision insurance; a 401(k) with employer matching; paid time off, sick time, floating holidays, and holiday pay. The company also offers continuing education support and professional development opportunities. The physical requirements include standing, walking, and moving throughout the clinic for extended periods when applicable; occasional lifting of up to 25 pounds; bending, stooping, and reaching as needed; frequent hand and finger use; and normal or corrected vision and hearing, with the ability to respond quickly in a fast-paced clinical environment when applicable.

Requirements

• Minimum of 3–5 years of medical office management experience, preferably in an allergy, asthma, or immunology setting.
• Strong understanding of medical billing, insurance verification, and revenue cycle management.
• Proficiency in electronic medical record (EMR) systems and office management software.
• Excellent leadership, communication, and problem-solving skills.
• Ability to multitask, delegate, and prioritize in a fast-paced environment.
• Knowledge of HIPAA regulations, medical compliance, and healthcare administration best practices.
• Strong customer service skills and a patient-first mindset.
• Ability to stand, walk, and move throughout the clinic for extended periods when applicable; occasionally lift up to 25 pounds; bend, stoop, or reach as needed; frequently use hands and fingers; and respond quickly in a fast-paced clinical environment when applicable.
• Normal or corrected vision and hearing.

Nice To Haves

• Bachelor’s or associate’s degree in healthcare administration, business management, or a related field.
• Experience in an allergy, asthma, or immunology setting.
• Familiarity with ModMed.

Responsibilities

• Oversee day-to-day medical office operations and ensure a seamless patient experience.
• Develop a thorough understanding of allergy, asthma, and pulmonary services, testing, treatments, and the OIT program to support patient care and office operations.
• Maintain compliance with healthcare regulations, HIPAA, office policies, MAA protocols, and standard operating procedures.
• Manage clinic and provider scheduling and coordinate front- and back-office workflows to optimize efficiency.
• Oversee patient intake, insurance verification, and efforts to minimize appointment wait times.
• Handle patient concerns and resolve operational issues professionally.
• Maintain office supplies, medical inventory, and equipment.
• Develop and implement office policies and procedures in accordance with MAA protocols and SOPs.
• Serve as the primary contact for the landlord and IT consultant; coordinate office repairs, lease reviews, and IT network changes.
• Monitor the patient inquiry inbox, review and approve self-scheduled appointments, and manage new-patient referrals.
• Supervise, train, and support front-desk staff, medical assistants, and administrative personnel.
• Work with HR to ensure payroll accuracy and maintain employee records, including licensure documentation.
• Provide primary support for the EHR and Practice Management system, monitor workflows, and train staff.
• Manage billing, insurance claims, and financial transactions in coordination with billing specialists.
• Intake deposits from EOBs and send them to the billing department; oversee collection of patient out-of-pocket expenses and payment methods.
• Work with the internal billing team to address patient questions and concerns in a timely manner.
• Work with administrative staff to manage the Buy & Bill program and oversee prior authorization workflows.
• Manage ordering and maintenance of office and medical supplies in collaboration with marketing, nursing staff, and physicians.
• Perform additional duties as assigned.

Benefits

• Competitive salary and opportunity for performance-based bonuses.
• Medical, dental, and vision insurance plans for eligible full-time employees.
• 401(k) retirement plan with employer matching.
• Paid time off (PTO), sick time, floating holidays, and holiday pay for eligible full-time employees in accordance with company policy.
• Continuing education support and professional development opportunities.
• Supportive, mission-focused culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed