Practice Manager

SpaDerma•Chicago, IL

19d

About The Position

The Practice Manager oversees the successful operation of a designated SpaDerma location, drives sales, and optimizes profitability. This full-time role offers a flexible schedule and is suited to a motivated, goal-oriented leader passionate about team leadership, customer experience, and achieving sales targets. SpaDerma is a Chicago medical spa company founded in 2001 that provides cosmetic injectables, laser hair removal, and advanced skincare. The company has over 140 employees and five spa locations.

Requirements

Minimum of 5 years of management experience overseeing at least 15 direct reports.
Strong communication, organization, and leadership abilities.
Proven track record in sales and customer relationship management.

Nice To Haves

Bachelor’s degree preferred.
Aesthetics license is a plus but not required.

Responsibilities

Lead and coach a team to meet and exceed sales goals.
Partner with the Regional Manager, VP of Operations, VP of Sales, Clinical Director, and Education Director.
Use training protocols to elevate customer service and patient experience.
Oversee daily operations, including software management, spa maintenance, and patient satisfaction.
Set, assign, and monitor team sales goals.
Manage adverse reactions to treatments and maintain high standards of patient care.
Support social media and influencer management.
Coordinate equipment purchases, warranties, and maintenance.
Oversee product inventory, ordering, and spa promotions.
Hire, train, and mentor new staff, fostering a supportive team environment.
Maintain procedures and protocols to streamline operations.
Partner with the Events Manager on events and special projects as needed.
Establish team goals, deadlines, and objectives.
Supervise staff and handle disciplinary measures, ensuring a professional workplace.
Drive budgeting and profit maximization efforts.