Practice Mgr II-Operations - Pineville Rd - Full-Time

Erlanger•Chattanooga, TN

About The Position

The Practice Manager Operations II reports to a Director of Practice Operations and manages the day-to-day operations of one or more medical practices, typically involving five or more physicians generating more than $2.5 million in annual charges. The manager ensures a safe, efficient, cost-effective, high-quality patient-care environment and promotes teamwork, effective patient flow, open communication, professional excellence, and superior customer service. The role oversees clinical and clerical staffing, including recruiting, hiring, training, orientation, supervision, evaluation, and staff accountability. Clinical staff supervision and evaluation are shared with the practice physicians and Erlanger nursing leadership. The manager oversees operational functions such as registration, cash collection, charge preparation, medical-record documentation, referrals and authorizations, and insurance and coding processes. Additional duties include tracking clinical and financial statistics; overseeing billing and collections; developing and managing capital and operating budgets with the Director; monitoring budget variances; maintaining and reconciling petty cash and accounts payable; and supporting other practice operations as directed. The manager maintains applicable TJC standards and coordinates quality-improvement initiatives. The role also ensures CAP and CLIA certification when required by the practice and maintains confidentiality. As part of a team-based care approach, the manager is trained and assigned, according to role and responsibilities, to coordinate patient care, support patients and caregivers with self-management and behavior change, and manage the practice’s patient population. The manager participates in quality improvement and performance evaluation processes.

Requirements

Bachelor’s degree in business or a related field, or equivalent management/work experience.
Three to five years of experience in business management.
Strong financial and systems background and strong marketing experience.
Advanced personal-computer skills, including experience with Microsoft Word and Excel.
BLS certification completed before going to the unit or department and maintained thereafter.
Excellent verbal and written organizational, communication, and interpersonal skills.
Ability to work in a time-sensitive environment and handle confidential information.
Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and complete projects.
Ability to use change-management skills and measure and drive results.
Understanding and application of financial analysis, strategic planning, operations, human-resource management, and information-systems principles.
Detail orientation and sound judgment in analyzing issues and determining courses of action.
Ability to motivate and develop staff, and coach and mentor reports using open, active communication.
Ability to serve as a role model, support the hospital’s vision, mission, and strategic initiatives, and hold reports accountable for results.
Ability to engage, inspire, and influence others.
Ability to work independently with minimal supervision.
Ability to promote and maintain excellent customer service with internal and external customers.
Ability to collect, analyze, and apply data and practice information, and prepare and present written and oral reports with recommendations.
Ability to think and act strategically.

Nice To Haves

Working knowledge of physician office practices, managed-care operations, and insurance-industry structure and products.
Practice-management or billing experience.

Responsibilities

Manage daily operations of one or more physician practices, including registration, cash collection, charge preparation, medical-record documentation, referrals and authorizations, and related insurance and coding processes.
Maintain a safe, efficient, cost-effective, high-quality patient-care environment and promote smooth patient flow and effective daily operations.
Recruit, hire, train, and orient clinical and clerical staff; oversee staff supervision, evaluation, competencies, discipline, and, as applicable, hiring and termination processes.
Share clinical staff supervision and evaluation with practice physicians and Erlanger nursing leadership.
Track monthly clinical and financial statistics and oversee billing and collection functions.
Develop capital and operating budgets with the Director, operate within approved budgets, and monitor and submit monthly budget variance justifications.
Maintain and reconcile petty cash and accounts payable, and perform other duties as directed.
Promote teamwork and provide professional, courteous service to internal and external customers; model expectations and hold staff accountable for efficient operations and customer service.
Maintain standards set by TJC and coordinate practice quality-improvement initiatives.
Ensure CAP and CLIA certification when required by the practice.
Coordinate patient care, support patients and families or caregivers in self-management and behavior change, and manage the practice patient population as trained and assigned according to role and responsibilities.
Participate in the practice’s quality-improvement process and performance evaluation.
Support general practice operations in collaboration with and as directed by the Executive Director and physicians.
Maintain confidentiality.