Mgr, Practice Management II

AdventHealth•Oswego, IL

23h•Onsite

About The Position

Manages the daily operations and overall performance of a medical practice, with responsibility for operational efficiency, staff leadership, financial performance, patient access, and regulatory compliance. The role hires, trains, supervises, and evaluates office and clinical staff; monitors patient flow and provider-time utilization; and addresses issues raised by physicians, employees, and patients. The manager develops action plans to improve practice performance and assists with market-growth strategies. Responsibilities also include overseeing budgeting and financial analysis, reviewing monthly financial statements and performance reports, communicating trends and budget variances, and collaborating with regional medical directors, physicians, and staff to support effective practice operations and patient care. The position regularly visits assigned offices and performs other duties as assigned.

Requirements

Bachelor's degree required, subject to the stated equivalent combinations of education and relevant work experience.
At least 3 years of supervisory experience in a physician practice preferred; the posting also lists equivalent combinations of education and experience: bachelor's degree with 0+ years, associate degree with 2+ years, or high school diploma or equivalent with 4+ years.
Organizational skills, effective verbal communication, strong interpersonal abilities, and customer-relations proficiency.
Excellent grammar and spelling; ability to read and comprehend written instructions and follow verbal instructions.
Manual keyboarding skills and competent computer use.
Leadership skills and an entrepreneurial spirit related to small-business management.
Proven track record of meeting and exceeding key performance metrics.
Proficiency with word processing, spreadsheets, databases, general accounting, and other computer programs and applications.
Experience scheduling and training staff.
Ability to exercise judgment, discretion, and decision-making to achieve organizational objectives; analyze situations and take effective action.
Ability to establish and maintain effective working relationships with employees, physicians, policy-making bodies, third-party payers, patients, and the public.
Ability to organize work, make assignments, and achieve goals and objectives; coordinate support functions such as information systems, accounting, human resources, payroll, materials management, and engineering.
Ability to communicate clearly and effectively in writing and verbally.
Respectful, optimistic collaboration with management to enhance patient safety and improve practice operations.
Ability to provide staff leadership and direction; organize and integrate organizational priorities and deadlines; and consistently and promptly administer policies and procedures.
Skill in screening, interviewing, and hiring qualified applicants.
Ability to assume responsibility and exercise authority over assigned work functions; establish and maintain quality-control standards; and research and prepare comprehensive reports.
Ability to develop and initiate growth and development strategies with corporate management and physicians.
Knowledge of policies and procedures for physician specialty practices, insurance billing and collections, fiscal management, governmental regulations and compliance, and human-resources management techniques and practices.

Nice To Haves

Billing and coding experience in a physician practice.
Patient-care experience in a physician practice.
Basic Life Support (BLS) CPR certification.
Certified Medical Office Manager (CMOM) certification.
Licensed Practical Nurse (LPN) license.
One of the listed medical assistant credentials: CMA, CMAC, RMA (ARMA or AMT), NCMA, CCMA, or NRCMA.

Responsibilities

Manage daily practice operations and overall performance to support efficiency and effectiveness.
Hire, train, supervise, and evaluate office and clinical staff; provide guidance and feedback.
Develop and implement action plans to improve employee turnover, patient access, and financial outcomes.
Oversee budgeting and financial analysis and provide input on future budgets and financial needs.
Monitor patient flow and ensure appropriate utilization of provider time and staff coverage.
Ensure compliance with local, state, and federal regulations, including OSHA and AHCA.
Address and resolve issues raised by physicians, employees, and patients.
Assist in developing and implementing market-growth strategies for the practices.
Visit assigned offices regularly and meet with staff and physicians to discuss current issues and performance.
Analyze monthly financial statements and performance reports and summarize trends and key budget variances.
Collaborate with regional medical directors to support coordination between practice operations and clinical teams.
Communicate strategic information effectively to relevant parties.
Perform other duties as assigned.