Practice Manager II - Harbor of Health & Primary Care Specialists

REGIONAL ONE HEALTH•Memphis, TN

5d•Onsite

About The Position

Regional One Health is seeking a Practice Manager II for its Harbor of Health and Primary Care Specialists satellite clinics. As part of the Ambulatory Services Team, this role oversees the administrative, clinical, and operational functions of multiple locations. The manager ensures quality, cost-efficient health care that complies with practice standards and regulatory requirements, while leading by example and managing supervisory-level staff. The position oversees day-to-day operations, staff performance and development, financial performance, practice growth, clinical standards, regulatory readiness, and service excellence. It collaborates with providers, nursing leadership, credentialing, other practices, and outside agencies to support effective care and improve practice performance.

Requirements

Bachelor’s degree in healthcare administration, management, or a related area.
At least 4 years of progressive healthcare experience in a medically related practice, operation, or business unit; preferably involving multiple providers, practices, and/or locations.
Additional certifications may be required depending on the assigned practice or clinic.
Experience and additional requirements may vary based on assigned medical clinics or practices.
Ability to manage operational, clinical, financial, staff-development, compliance, and service responsibilities across multiple locations.

Nice To Haves

Master’s degree in business administration, management, healthcare management, or a related field.
Medical Group Management Association (MGMA) membership or credential.
American College of Healthcare Executives (ACHE) membership or credential.
At least 5 years of leadership experience.

Responsibilities

Manage day-to-day operational issues and delegate responsibilities while retaining overall accountability.
Manage staff performance, including hiring, orientation, appraisal, and development.
Ensure physician practices meet or exceed budgeted levels; provide monthly reports and financial analyses to staff and senior management.
Use performance metrics to educate providers and advise on operational or behavioral adjustments.
Monitor accounts receivable and billing-related issues.
Conduct regular meetings to support communication among staff and providers.
Focus on new-patient growth and develop the practice scope through strategic planning.
Maintain clinical standards in accordance with Joint Commission, CMS, and other state and federal requirements.
Set and monitor supply par levels and purchasing.
Develop and maintain policies in accordance with clinical and practice standards; keep CLIA licensing current and compliant with CMS guidelines.
Coordinate with Medical Staff/Credentialing to ensure physicians and providers are fully credentialed.
Represent the practices at meetings and conferences.
Audit documentation and compliance, and arrange educational events when needed to mitigate risk.
Cross-train staff to cover other practices and standardize procedures and workflows using quarterly checklists.
Work with the Nursing Division on staffing and evaluation of nursing staff.
Maintain inspection readiness for Joint Commission, CMS, and other regulatory agencies; update policies and procedures, educate staff, and monitor adherence.
Oversee medication and sample management, fall prevention, hazardous waste processes, injection training, and staff education on CMS National Patient Safety Goals.
Review clinical services and recommend or implement changes or service extensions in agreement with the Director.
Identify practice challenges and threats and ensure effective responses.
Promote health, safety, and security by identifying and managing workplace risks, using infection-control procedures, keeping work areas safe, and reporting potential risks.
Maintain quality standards, raise quality and risk concerns, assess personal performance, and contribute suggestions to improve team effectiveness.
Work with individuals in other agencies to meet patient needs and manage time, workload, and resources effectively.
Support the organization’s mission and work as a team member on projects and tasks.
Communicate and help resolve customer and employee concerns and complaints; maintain visibility and accessibility, including weekly rounding.
Hold staff accountable for service-excellence measures and establish expectations for resolving customer-service issues.
Assess patient satisfaction quarterly and initiate plans to improve patient satisfaction scores.