Practice Manager GI Epicenter

Banner Health•Mesa, AZ

3d•Onsite

About The Position

The Practice Manager for Gastroenterology manages the day-to-day operations of the Banner Digestive Health Epicenter outpatient clinic, taking ownership of financial performance, employee engagement and retention, and patient experience. The manager leads clinic support staff and works closely with physicians, clinic leadership, hospital executives, and other Banner leaders to meet operational goals and deliver integrated, high-quality care. A key focus is coordinating hospital call schedules across multiple facilities as part of the growing GI service line. The role is responsible for ensuring high-quality patient care and customer service in a financially efficient manner. It partners with physician practice and clinical leaders on recruitment, development, and retention; works with market leadership to develop community relationships and promote Banner’s brand; and coordinates with Public Relations and Marketing on provider, location, and specialty promotion. The manager also develops and implements operational plans, maintains compliance, supports a culture of safety, and pursues process improvements. This is an exempt, weekday position at Banner Digestive Health Epicenter, 1432 S. Dobson Rd., Suite 107, Mesa, Arizona. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Associate degree in healthcare administration, business, consumer, finance, or a related field.
At least 2 years of experience in a related healthcare, business, retail, service, or hospitality setting, with accountability for meeting or exceeding key performance metrics.
Knowledge of healthcare, business, retail, service, or hospitality operations.
Ability to develop, implement, evaluate, and adjust an operational vision for clinics.
Strong interpersonal skills for working with operational and clinical staff who may have different priorities or views.
Ability to monitor clinic operations and revise them as needed in a rapidly changing environment.
Ability to develop and implement systems to achieve established policies, goals, and objectives.
Exceptional collaboration, communication, decision-making, organizational, and interpersonal skills.
Ability to establish and maintain effective working relationships with physicians, leaders, and staff.
Demonstrated ability to drive team and individual performance toward key performance metrics.
Ability to manage multiple changing priorities in an organized manner in an ambiguous environment.
Flexibility, composure, courage, and change-management skills.
Entrepreneurial mindset and ability to lead a small business within an integrated healthcare system.

Nice To Haves

Additional education or experience in business, consumer, finance, or administration.
Experience in a managed care environment or integrated delivery network.
Additional related education and/or experience.

Responsibilities

Manage day-to-day outpatient clinic operations and take ownership of financial performance, employee engagement and retention, and patient experience.
Coordinate hospital call schedules across multiple facilities in collaboration with clinic leadership, physicians, and hospital C-suite stakeholders.
Prepare and execute budgets; monitor and approve payroll, supply ordering, and inventory; ensure accurate charge capture and appropriate financial controls.
Lead, onboard, develop, reward, retain, and provide performance feedback to staff, leaders, and physicians; promote teamwork and engagement.
Maintain competencies to perform staff roles when needed; if functioning clinically, hold the appropriate licensure.
Ensure compliance with accrediting bodies and government agencies through reviews, audits, education, and training; serve as compliance liaison in designated practices.
Identify physical maintenance, equipment, and repair needs and coordinate their resolution.
Build and maintain community partnerships and work with Public Relations and Marketing on location, provider, and specialty promotion and outreach.
Monitor workflows and operational performance, revise procedures, and implement improvements and efficiencies aligned with system practices and quality indicators.
Develop and maintain a culture of safety to prevent or reduce errors and improve quality for patients, providers, and staff.
Monitor patient-experience data, coach staff, model expected service behaviors, and lead service recovery activities.
Develop plans for short- and long-term goals and ensure compliance with operating and capital budgets and financial performance expectations.
Collaborate with regional leadership, physicians, providers, practice management, staff, patients, caretakers, regulatory bodies, vendors, and the community.