Recreation Aid (Epicenter)

Commander, Navy Installations Command•Great Lakes, IL

About The Position

The Recreation Aid supports the Community Recreation Program by providing services to authorized patrons and helping deliver recreation and fitness programs. Activities may include MWR special and community events, command events, visiting-ship or fleet support, trips and tours, party and picnic equipment rentals, resale tickets, Library and Liberty programs, leisure-skill classes, outdoor recreation, grab-and-go services, bowling, movies, fitness, and sports. The position provides program and facility information, assists patrons, and helps ensure compliance with applicable regulations and safety, security, and sanitation procedures. Duties also include point-of-sale transactions and cash handling, equipment inspection and inventory, restocking, clerical and routine reporting tasks, custodial or general maintenance work, and event setup and breakdown. The work schedule is flexible and varies according to program needs, including nights, weekends, holidays, and split days off.

Requirements

Must pass applicable records and background checks, including a National Agency check, and successfully pass E-Verify employment verification; discrepancies must be resolved as a condition of employment.
Must be able to obtain Emergency First Responder or CPR certification, Food Handlers training, and C.A.R.E. training, where applicable, within the first 90 days of employment.
Must be able to lift items up to 40 pounds and occasionally lift heavier items.
Must be able to learn MWR policies, rules, and regulations relevant to the Community Recreation program.
Ability to communicate orally and in writing.
Basic reading comprehension to follow published rules, regulations, standard operating procedures, checklists, and other guides.
Ability to perform basic custodial tasks, such as sweeping, mopping, vacuuming, wiping, and dusting.
Basic computer operation and keyboarding skills, including use of point-of-sale systems and desktop computers.
Ability to perform basic arithmetic calculations, including addition, subtraction, multiplication, and division.
Basic customer service skills to identify customer needs, deliver expected service, and resolve routine customer issues.
Basic understanding of MWR department activities to answer customer questions or refer them to the appropriate activity.

Responsibilities

Provide general information and support to authorized patrons of recreation and fitness programs.
Provide information about facilities and their operation.
Follow and help ensure adherence to regulations, safety and security procedures, and applicable NAVMED P-5010 sanitation requirements.
Assist with routine reports and perform clerical, custodial, or general maintenance duties as assigned.
Support recreation and fitness program delivery through inventory control, equipment inspection, and restocking.
Operate cash registers and point-of-sale systems; process product and service transactions, including equipment loans and rentals, resale, and program registrations; receive payments and make change.
Greet patrons, answer telephone calls, take messages, respond to customer requests, and refer customers to appropriate staff members.
Assist with setup and breakdown for recreation events.

Benefits

Competitive pay
Free training, certifications, and professional development opportunities
Flexible hours
Advancement opportunities
Free fitness center membership
Onsite childcare options with reduced rates
Tax-free shopping at the Navy Exchange
Employee assistance program with complimentary access to health, financial, social, and legal services
Access to American Forces Travel for discounted leisure travel, entertainment, concert, and attraction tickets
Access to on-base entertainment and events
Access to recreation centers, with reduced rates for movies, bowling, party and picnic gear rentals, and golf
Comprehensive federal employee benefits package; eligibility depends on position type