Coordinator-Practice-Nwi GI Inst

The Methodist Hospitals•Merrillville, IN

About The Position

Under direction, performs work involving the activities of a physician practice, including monitoring physician schedules, supplies, and patient activities. Coordinates schedules between referring physicians and the practice, collaborates with external offices regarding physician office and procedural schedules, and works with the finance department on cost accounting, requisitioning, and purchasing. The Coordinator supports practice operations by helping assign and assess staff work, maintaining an orderly and functional environment, managing administrative communications and external relationships, entering patient information, and preparing patient records. The role coordinates patient and protocol scheduling, tracks referring physicians’ patients, manages supplies and pharmaceutical samples, and supports revenue and budget projections and operational reporting. The position also handles insurance eligibility and authorization follow-up, patient payments and related documentation, cash balancing and deposits, and referrals of account inquiries to finance counselors. It provides customer service to patients and other customers, including telephone support and information about appointments, preparations, insurance payment options, referrals, directions, and service locations. The Coordinator is expected to follow applicable behavior standards and protect the security and confidentiality of medical and organizational information in accordance with HIPAA and applicable laws and regulations.

Requirements

Knowledge of electronic health records and practice management systems.
Demonstrated verbal and written communication skills.
Customer-service-oriented attitude and behavior.
Ability to multitask.
Competence in general operational practices, personnel practices, accounting and budgeting principles, and coordination of clinic administrative functions.
Healthcare/Medical – Business Office education is required.
Associates Business Administration education is preferred.

Nice To Haves

Knowledge of current CPT coding is desirable.
Associates Business Administration education is preferred.

Responsibilities

Assist other staff by scheduling, distributing work assignments, and evaluating and assessing skills.
Ensure a clean and orderly environment and that all systems are functional.
Prepare and process administrative communications between the physician and other service areas.
Serve as the practice liaison for external affairs.
Enter patient demographic and financial information into computer and practice management systems.
Obtain patient identification and insurance documents and prepare paperwork for patient records.
Verify questionable information and obtain signatures on forms and regulatory documents.
Schedule protocols and patients, and notify referring providers and patients of schedules or delays.
Determine referring physician information, track their patients, and prepare follow-up summary reports.
Order, receive, and account for office and clinical supplies; work with supply chain to maintain appropriate inventory.
Receive and secure pharmaceutical samples and patient-care materials, and manage vendor visits and schedules.
Support development of practice revenue and budget projections and targets.
Prepare reports assessing practice operations, performance, and productivity.
Verify insurance eligibility, obtain pre-certifications and prior authorizations, and follow up to resolve incomplete account information.
Collect and accept office-visit co-payments, provide receipts, coordinate other payment arrangements with finance, and document collection activity.
Balance the cash drawer and process deposits with accounts receivable departments.
Refer cash accounts and patient inquiries about existing accounts to finance counselors.
Work with physicians, patients, third-party payers and vendors, and billing and collection services.
Greet and receive customers, answer telephone calls in a timely manner, and respond to and follow up on messages.
Provide patients with information about test and procedure preparation, prescriptions, scheduled dates and times, warnings, insurance payment options, referral needs, service-area locations, and parking directions.
Meet the Standards of Behavior outlined in Personnel Policy and Procedure #1, Employee Relations Code.
Protect and maintain the security, confidentiality, and integrity of employee, patient, family, organizational, and other medical information.
Support Methodist Hospitals’ commitment to compliance with federal, state, and local laws, rules, and regulations governing ethical healthcare business practices.