COORDINATOR-PRACTICE-NWI GI INST

Methodist Hospitals•Merrillville, IN

About The Position

Under direction, the Coordinator performs work involving the activities of a physician practice, including monitoring physician schedules, supplies, and patient activities. The role coordinates schedules between referring physicians and the practice, collaborates with external offices regarding physician office and procedural schedules, and works with the finance department on cost accounting, requisitioning, and purchasing. The Coordinator supports practice operations by assisting staff with scheduling and work assignments, maintaining an orderly and functional environment, handling administrative communications, and serving as a liaison for external affairs. The position also manages patient registration and documentation, appointment scheduling and communications, insurance verification and authorizations, supply inventory, payment collection and deposits, and practice performance reporting. It works with physicians, patients, payers, vendors, and billing and collection services, and provides patients with information about tests, procedures, payments, referrals, and service locations. The position requires knowledge of electronic health records and practice management systems, strong communication and customer service skills, multitasking ability, and competence in clinic administration, personnel practices, accounting, and budgeting. An associate degree in Business Administration is preferred; healthcare/medical business office education is required. The Coordinator must follow applicable standards of behavior and protect the confidentiality and security of medical and organizational information while supporting compliance with laws and regulations governing healthcare business practices.

Requirements

Knowledge of electronic health records and practice management systems.
Demonstrated verbal and written communication skills.
Customer-service-oriented attitude and behavior.
Ability to multitask.
Competence in general operational practices, personnel practices, accounting and budgeting principles, and coordination of clinic administrative functions.
Healthcare/Medical - Business Office education is required.
Follow the applicable Standards of Behavior.
Understand procedures for protecting and maintaining the security, confidentiality, and integrity of employee, patient, family, organizational, and other medical information.
Support compliance with federal, state, and local laws, rules, and regulations governing ethical business practices for healthcare providers.

Nice To Haves

Knowledge of current CPT coding.
Associate degree in Business Administration.

Responsibilities

Assist staff with scheduling, distributing work assignments, and evaluating and assessing skills.
Ensure a clean and orderly environment and that systems are functional.
Prepare and process administrative communications between the physician and other service areas.
Serve as the practice liaison for external affairs.
Enter patient demographic and financial information into computer and practice management systems.
Obtain patient identification and insurance documents and prepare paperwork for patient records.
Verify questionable information and obtain signatures on forms and regulatory documents.
Schedule protocols and patients, and notify referring providers and patients about schedule plans or delays.
Determine referring physician information, track referring physicians’ patients, and prepare follow-up summary reports.
Order, receive, and account for office and clinical supplies; work with supply chain to maintain appropriate inventory.
Receive and secure pharmaceutical samples and patient-care materials, and manage vendor visits and schedules.
Support development of practice revenue and budget projections and targets.
Prepare reports assessing practice operations, performance, and productivity.
Verify insurance eligibility, obtain pre-certifications and prior authorizations, and follow up to resolve incomplete account information.
Collect and accept office-visit co-payments, provide receipts, and coordinate other payment arrangements with the finance team.
Document collection activity in the system.
Balance the cash drawer and process deposits with accounts receivable departments.
Refer cash accounts and patient inquiries about existing accounts to finance counselors.
Work with physicians, patients, third-party payers and vendors, and billing and collection services.
Greet and receive customers, answer telephone calls promptly, and respond to and follow up on messages.
Provide patients with information about test and procedure preparation, scripts, scheduled dates and times, warnings, insurance payment options, referral needs, service-area locations, and parking.