Practice Experience Manager
SpaDerma•Chicago, IL
•$0 - $65,000•Onsite
About The Position
The Practice Experience Manager leads practice operations at SpaDerma and ensures a consistent, exceptional patient journey across all touchpoints. The role drives team performance, operational excellence, and revenue through booking optimization, team development, and alignment with company initiatives. It requires working in the spa five days per week or more as needed, including some evenings and weekends as needed.
Requirements
- Minimum of 2 years of management experience.
- Strong communication, organization, and leadership abilities.
- Proven track record in sales and customer relationship management.
Nice To Haves
- Bachelor’s degree preferred but not required.
- Aesthetics license is a plus, but not required.
Responsibilities
- Lead, manage, coach, and develop the front desk team (PSAs), including training and onboarding new team members and providing feedback and performance management.
- Own front-desk revenue metrics, including booking conversion, pre-booking, memberships, retail, and package sales; drive accountability to performance goals and KPIs.
- Oversee daily front desk operations to ensure efficiency and task completion.
- Support operational onboarding of new providers, ensure booking accuracy and provider utilization, and hold providers accountable for schedules, punctuality, and operational standards.
- Foster a culture of accountability, professionalism, and patient-first service; set, model, and enforce patient experience standards.
- Serve as the primary escalation point for patient concerns and ensure timely, effective resolution.
- Maintain operational readiness, including inventory management, equipment troubleshooting, and facility upkeep aligned with audit standards.
- Lead the execution and adoption of promotions and company initiatives, align the team with business goals and revenue strategies, and track performance and initiative effectiveness.
- Partner with leadership on scheduling strategy, operational gaps, workforce planning, and performance evaluations.
- Complete special projects and other duties assigned by leadership.
Benefits
- Health insurance options
- Dental insurance options
- Vision insurance options
- 401K
- Paid time off
- Employee discounts on services and products
- Wellness programs and resources
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
