Practice Coordinator

LifeStance Health•Lexington, KY

2d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, ensuring quality customer service for in-person and remote patients and clinicians. The role supports smooth office operations, patient access and service, and clinician administrative needs while maintaining a pleasant, secure, and motivational working environment. The position is located at 120 Prosperous Place, Suite 201, Lexington, KY 40509. Compensation starts at $20.25 per hour, with potential quarterly bonus or incentive compensation.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Create a positive work environment, serve as a culture carrier, and support in-office clinician and staff engagement activities.
Prepare patient schedules by confirming paperwork and documentation are complete, payment details and demographics are current, and patient charts are ready.
Handle general office duties, including mail, document scanning, e-faxes, shared office email, cleanliness, and office upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Help patients access telehealth and troubleshoot Patient Portal or other issues.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with general administrative support, including assistance with questions and tasks such as sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the practice.