Practice Coordinator

Current Opportunities at Sound Physicians • Akron, OH

3d • Onsite

About The Position

The Practice Coordinator provides daily administrative oversight for a Sound Physicians practice based onsite at a hospital. The role works with the practice team, including the Practice Medical Director, clinicians, and Clinical Performance Nurse, and maintains a visible presence with hospital departments, community providers, and specialty physicians. The coordinator contributes to improved workflows, communications, standards, and operational, financial, and clinical performance initiatives.

The position provides administrative and office-management support; assists with patient census and care-related workflows; coordinates recruiting, onboarding, privileging, credentialing, and compliance activities; and supports clinicians with Sound systems and benefits processes. It also owns clinical scheduling and shift data processes, helps maintain staffing sustainability, and serves as an administrative liaison to hospital leadership and staff. This is a full-time, onsite role with no travel requirements.

Requirements

• 1–2 years of administrative support experience.
• 1–2 years of customer service experience.
• Intermediate proficiency with Microsoft Office, including Outlook, Excel, and PowerPoint.
• Knowledge of relevant state and federal healthcare regulations.
• Knowledge of HR information systems and basic HR practices.
• Ability to collaborate, consider others’ opinions, and include others in decision-making.
• Customer-focused approach that prioritizes internal and external customer needs.
• Proactive interest in learning and willingness to seek out information.
• Enjoyment of engaging with and helping others.
• Ability to start tasks or projects with limited direction.
• Resourcefulness in using available information and tools to solve problems.

Nice To Haves

• Administrative support experience in a hospital or healthcare environment.

Responsibilities

• Provide general administrative support to the medical practice under the direction of the medical director and practice administrator, if applicable.
• Manage office operations, including meetings, office systems, supplies, and practice events.
• Collaborate with the Medical Director and Practice Management Team to develop and maintain site policies and procedures.
• As applicable, facilitate daily patient census and reconciliation and multidisciplinary rounds.
• Facilitate home health order workflows, respond to medical records requests, and complete death certificates to administratively support patient care.
• Coordinate recruiting activities, including onsite interviews with hospital leadership, interviews, and site visits, and promote a positive candidate experience.
• Complete onboarding and orientation for new clinicians, including locums and ambassadors.
• Keep APP Collaborative Practice Agreements up to date, as applicable.
• Maintain basic knowledge of contracts and clinician employment agreements, and provide basic support for program financial performance.
• Develop and maintain practice orientation checklists and policies.
• Coordinate recredentialing and monitor expirables; ensure providers obtain hospital privileges and payer enrollment before providing patient care.
• Manage the relationship with the hospital Medical Staff Office and partner with the privileging team to troubleshoot barriers to on-time starts.
• Ensure practice billing and documentation compliance.
• Ensure clinicians complete mandatory compliance training and remediation, respond to queries on time, and participate in compliance activities.
• Participate in Sound training relevant to the role and responsibilities.
• Support clinicians with annual benefits open enrollment and entry of life-event changes in Sound’s HR Information System.
• Provide general support for Sound software applications.
• Establish and maintain practice-team norms at the medical director’s direction; maintain visual management boards for communication and recognition; and encourage participation in engagement surveys.
• Own clinical scheduling, including creating and optimizing schedules and ensuring shifts are accurately documented for payroll processing.
• Promote practice sustainability without disruption to patient care by planning 120 days in advance for Hospital Medicine or 90 days in advance for Emergency Medicine.
• Review and validate shift and productivity data for monthly payroll processing.
• Ensure permanent clinicians meet annual contractual shift obligations and review clinician sick-pay and PTO requests, as applicable.
• Serve as an administrative liaison to hospital executives and staff regarding hospital needs.
• Coordinate monthly and quarterly meetings and events with the practice team and hospital partner leadership, including scheduling, agendas, rooms and materials, and meeting minutes.
• Ensure client-facing materials are refreshed to meet current Sound standards.
• Maintain reports and trackers as requested and ensure the PCP database is accurate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• 401(k) retirement savings plan with company match
• Paid time off accruing from the start date at 15 days per year, subject to the company’s PTO policy
• Ten company-paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed