Practice Coordinator

One Medical•West Hartford, CT

5d•$28 - $31•Onsite

About The Position

One Medical is seeking an onsite Practice Coordinator to support and lead practice team members in delivering high-quality patient care and service. The coordinator serves as the practice’s subject matter expert on workflows and processes and is the main point of contact for daily clinical operational oversight. Under the direction of the Operations Manager, the coordinator provides guidance, coaching, and support to teammates and helps the practice maintain consistent performance through change and growth. The role focuses on operational excellence, active daily management, scheduling, inventory, facilities, and a positive patient experience. It also includes front-of-house administrative work and may include clinical duties such as venipuncture, specimen collection, EKGs/ECGs, taking vitals, ear lavages, vaccines, PPD tests, and swabs. This is a full-time, 40-hour-per-week, in-person position supporting One Medical offices in West Hartford and Glastonbury, Connecticut. Work schedules may change based on business direction.

Requirements

At least one year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Proven ability to foster strong, collaborative team dynamics and a supportive, engaged team culture.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
Strong written and verbal communication skills.

Nice To Haves

Relevant experience as a Medical Assistant or Phlebotomist; applicants without this experience are encouraged to apply.
A proven track record of leading successful change-management and process-improvement efforts.
Healthcare experience and a solid understanding of billing and insurance.

Responsibilities

Maintain operational readiness through team check-ins, staffing reviews, task-queue monitoring, adherence to standard work, and monthly operations tasks, including publishing administrative and clinical team shift schedules.
Train, coach, mentor, recognize, and support team members.
Drive performance improvement through active daily management, office huddles, and performance-metric monitoring.
Manage inventory, including ordering and receiving supplies, tracking expirations, minimizing waste, and completing counts.
Support practice finances by reviewing the office budget and managing copays and revenue-cycle activities.
Own and monitor Net Promoter Score (NPS) responses and handle service-recovery cases, escalating to the Operations Manager when needed.
Partner with Clinical Leadership and the Operations Manager to support quality outcomes, patient safety, regulatory compliance, population health, and improvement initiatives.
Use C-I-CARE in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, and knowledge of billing and insurance.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking and organizing supplies, and supporting facilities, security, and IT requests.
Perform clinical duties as needed, potentially including venipuncture, non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.