PRACTICE COORDINATOR - HOSPITALISTS

Independence Health System•Greensburg, PA

13d

About The Position

The Practice Coordinator is responsible for the day-to-day and operational management of multiple hospitalist locations. The role ensures that quality metrics, schedule utilization, budgets, and patient satisfaction meet expectations, and that Independence Health policies and procedures are followed. The coordinator supports hospitalist department strategy, maintains a safe and compliant work environment, promotes quality improvement and effective communication, and oversees staff and physician performance, development, engagement, and accountability. The role also manages departmental financial performance, develops and leads the budget, identifies revenue and cost-saving opportunities, and coordinates vendor selection through established procurement procedures. The incumbent is scheduled according to operational needs, which may include rotating shifts, standby, and on-call work. Local travel between system locations may be expected. During a pandemic or as of March 2020, goggles, a face shield, and a mask are required according to CDC guidelines. For lifting requirements over 50 pounds, two-person assistance and/or a transfer device is required.

Requirements

High school diploma or GED and five years of progressive medical-related experience.
Strong leadership ability and organizational skills.
Independent and critical-thinking skills and sound judgment.
Knowledge of legal aspects and liability of nursing practice.
Ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Act 34 Pennsylvania Criminal Record Check through the Pennsylvania State Police system.

Nice To Haves

Bachelor’s degree in a related field and three years of experience are strongly preferred.
One year of supervisory or management experience is preferred.
Experience in a healthcare setting.

Responsibilities

Support execution of hospitalist department strategy across multiple locations to optimize experience and results.
Maintain a safe working environment and ensure staff compliance with safety, environmental, and infection control guidelines.
Ensure proper use of safety equipment and devices, and address non-compliance.
Ensure staff and physician competencies, mandatory education, and job-specific programs are completed.
Investigate and resolve significant occurrence and incident reports promptly as needed.
Align department goals with the organization's mission, vision, and values; develop SMART goals and help staff and physicians understand that alignment.
Apply policies and procedures equitably and consistently to staff and physicians.
Promote staff and physician readiness for agency regulations and guidelines.
Improve HCAP scores in line with fiscal year targets and continually improve service to internal and external customers.
Respond to department service recovery issues within the required time frame and to the customer's satisfaction.
Hold regular department meetings and ensure off shifts and satellite offices receive timely, accurate information.
Maintain a daily meeting board to display problem-solving activity.
Foster two-way communication, strengthen relationships, and help diffuse conflict among staff and physicians.
Seek staff and physician input in decision-making before decisions are made.
Promote commitment to quality work throughout areas of responsibility.
Use LEAN tools to streamline processes, eliminate waste and redundancy, and improve productivity.
Prioritize urgent tasks and delegate workable systems; use critical thinking to proactively resolve issues that may affect productivity or engagement.
Lead at least one hospitalist department process improvement initiative annually and participate in at least one LEAN project outside the department each year.
Clearly communicate expectations and provide staff and physicians with materials and equipment needed for their work.
Adhere to Premier benchmarks for the hospitalist department.
Use employee and physician engagement survey results to carry out impact plans and demonstrate engagement through survey results.
Establish objective, job-based performance measures; coach staff and physicians toward compliance and address variances.
Provide regular feedback, praise, and recognition, and appropriately reward accomplishments and results.
Hold staff and physicians accountable for consistently modeling behavioral standards.
Identify, evaluate, and select internal and external talent that fits the organization's desired culture and match candidates to appropriate roles.
Provide education, training, and development opportunities for staff and physicians; offer stretch assignments and actionable development plans.
Support succession planning, identify high-potential employees, and prepare them for potential future leadership opportunities.
Take responsibility for professional growth, attend required EHA leadership programs, and seek best practices from colleagues.
Consider financial impacts, apply financial concepts in decision-making, and monitor financial performance.
Develop and lead the department budget at or below expectations while accounting for adjusted volume variations.
Identify and implement revenue enhancement opportunities.
Reduce operating costs while balancing quality resources.
Submit timely variance reports that demonstrate expense knowledge and plans to reduce variances, and improve operational effectiveness year over year.
Extend existing assets to make capital resources go further.
Coordinate vendor selection using established procurement procedures to reduce supplier costs while maintaining quality standards.
Perform other duties as assigned.