Practice Coordinator - Hospitalists

Independence Health System Careers•Greensburg, PA

12d

About The Position

The Practice Coordinator is responsible for the day-to-day and operational management of multiple hospitalist locations. The role ensures quality metrics are maintained, schedule utilization levels are met, budgets are completed, and patient satisfaction levels are acceptable. The coordinator also ensures that Independence Health policies and procedures are demonstrated and followed. The position supports hospitalist department strategy, workplace safety, regulatory readiness, quality improvement, service recovery, communication, staff and physician engagement, performance management, talent development, succession planning, and financial performance. It includes developing and managing the department budget, identifying revenue and cost-saving opportunities, and coordinating vendor selection through established procurement procedures. The incumbent’s schedule is based on operational need and may involve rotating shifts, standby, and on-call work. Local travel between system locations may be expected. The job description notes that duties may change or additional responsibilities may be assigned. During the pandemic or effective March 2020, goggles, a face shield, and a mask are required according to CDC guidelines. If lifting requirements exceed 50 pounds, two-person assistance and/or a transfer device is required.

Requirements

High school diploma or GED.
Five years of progressive medical-related experience.
Strong leadership ability and organizational skills.
Independent and critical-thinking skills and sound judgment.
Knowledge of legal aspects and liability of nursing practice.
Ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Act 34-PA Criminal Record Check from the PA State Police system.
Availability for scheduling based on operational need, which may include rotating shifts, standby, or on-call work.
Local travel between system locations may be expected.

Nice To Haves

Bachelor’s degree in a related field.
Three years of experience, preferred in conjunction with the related-field bachelor's degree.
One year of supervisory or management experience.
Experience in a healthcare setting.

Responsibilities

Support execution of hospitalist department strategy across multiple locations to optimize experience and results.
Establish and maintain a safe working environment, ensure compliance with safety, environmental, and infection-control guidelines, and hold individuals accountable for proper use of safety equipment and devices.
Ensure staff and physician competencies, mandatory education, and job-specific programs are completed.
Investigate and resolve Significant Occurrence Reports and incident reports as necessary.
Align departmental goals with the organization's mission, vision, and values; develop SMART goals and help physicians and employees understand that alignment.
Apply policies and procedures equitably and consistently, and promote readiness in compliance with agency regulations and guidelines.
Improve HCAP scores according to fiscal-year targets and improve service to internal and external customers year over year.
Respond to department service-recovery issues within required time frames and to the customer's satisfaction.
Hold regular department meetings, ensure off shifts and satellite offices receive timely information, and maintain a daily meeting board for problem-solving activity.
Foster two-way communication, help resolve conflict, and provide staff and physicians opportunities to contribute to decisions.
Promote quality work and use LEAN tools to streamline processes, eliminate waste and redundancy, and improve productivity.
Prioritize urgent tasks, delegate effectively, and use critical thinking to address issues that could impede productivity or engagement.
Lead at least one departmental process-improvement initiative annually and participate in at least one LEAN project outside the department annually.
Clarify expectations and provide staff and physicians with the materials and equipment needed to perform their work.
Adhere to Premier benchmarks for the hospitalist department.
Use employee and physician engagement survey results to develop and carry out impact plans and monitor satisfaction results.
Establish objective, job-based performance measures; coach staff and physicians, address variances, provide regular feedback and recognition, and hold them accountable to behavioral standards.
Identify, evaluate, and select internal and external talent in support of the organization's desired culture and appropriate job fit.
Provide education, training, development opportunities, stretch assignments, and actionable development plans for staff and physicians.
Participate in succession planning, identify high-potential employees, and prepare them for possible leadership opportunities.
Pursue professional growth, attend required EHA leadership programs, and seek best practices from colleagues.
Consider financial impacts in decision-making and monitor financial performance.
Develop and lead the department budget at or below expectations, accounting for adjusted volume variations.
Identify revenue-enhancement opportunities and reduce operating costs while balancing quality resources.
Submit timely variance reports, demonstrate understanding of expenses, and develop plans to reduce variances and improve annual performance.
Extend the useful life of existing assets to stretch capital resources.
Coordinate vendor selection through internal procurement procedures to reduce supplier costs while maintaining quality standards.
Perform other duties as assigned.