Practice Coordinator

One Medical•Cambridge, MA

11h•$27 - $30•Onsite

About The Position

The Practice Coordinator is the onsite lead who supports practice team members in delivering high-quality patient care and experience. The role oversees daily clinical operations and serves as the team’s subject matter expert on workflows and processes, with a focus on operational excellence, active daily management, scheduling, inventory, and facilities. Under the direction of the Operations Manager, the coordinator motivates, supports, coaches, and provides direction to teammates to maintain consistent performance and navigate change and growth. The coordinator supports patients through a positive, patient-centered in-office experience, applying One Medical’s C-I-CARE communication framework. Duties include front-of-house operations and may include clinical services such as venipuncture and extended-scope tasks. The position is full-time, 40 hours per week, and based in person at the Kendall Square office in Cambridge, Massachusetts. The stated pay range is $26.50 to $29.50 per hour.

Requirements

At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Proven ability to foster strong, collaborative team dynamics and a supportive, engaged team culture.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
Strong written and verbal communication skills.
Successful completion of One Medical clinical training and state-required education and/or certifications within the first six months of employment; training is sponsored by One Medical.

Nice To Haves

Relevant experience as a Medical Assistant or Phlebotomist; applicants without this experience are encouraged to apply, and training is provided.
A proven track record of leading successful change-management and process-improvement efforts.
Healthcare experience and a solid understanding of billing and insurance.

Responsibilities

Ensure practice operational readiness through team check-ins, staffing reviews, task queue monitoring, adherence to standard work, and end-of-month operations, including publishing administrative and clinical shift schedules.
Train, coach, mentor, and recognize team members; provide team support and leadership.
Drive performance improvement through active daily management, facilitating office huddles, and monitoring performance metrics.
Manage inventory, including ordering and receiving supplies, tracking expirations, minimizing waste, and completing counts.
Support the practice’s financial health through budget review and management of copays and revenue cycle.
Monitor and own Net Promoter Score responses, respond to service recovery cases, and escalate to the Operations Manager as needed.
Partner with Clinical Leadership and the Operations Manager to support quality health outcomes, patient safety, regulatory compliance, population health, and improvement initiatives.
Use the C-I-CARE framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, and knowledge of billing and insurance.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking and organizing supplies, and supporting facility, security, and IT requests.
May provide venipuncture services for patients ranging from pediatrics to geriatrics and perform or assist with extended-scope duties such as non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.
Benefits are available to regular team members working 24 or more hours per week and their dependents, starting on the team member’s hire date.