EXCEL Practice Coordinator Internship

UCSF•San Francisco, CA

About The Position

The Practice Coordinator Intern (PCI) serves as a key link between the administrative team and the public, supporting the smooth operation of the practice and enhancing customer service. Working with administrative, clinical, and management teams, the PCI performs clerical, communication, and coordination duties in support of outpatient operations. The PCI maintains day-to-day clerical operations and communication processes while adhering to UCSF House and Telephone Standards. The role requires sensitivity to patients, staff, and providers and supports the seamless flow of information across the unit. The PCI also troubleshoots issues, prioritizes tasks, facilitates complex transactions, and contributes to the development and maintenance of Standard Workflows.

Requirements

High school graduation or equivalent with four years of related experience; or a college degree and six months of related experience; or an equivalent combination of education and experience.
Strong computer and basic keyboarding skills, with experience using at least two Office-type software programs such as Outlook, Word, or Excel.
Proven ability to navigate multiple patient record systems.
Ability to analyze situations, prioritize, develop solutions, and make recommendations.
Ability to work with minimal supervision and exercise good judgment while working independently, including under deadline pressure.
Excellent customer service and communication/interpersonal skills, in person and by telephone.
Basic math skills.
Ability to work with a wide variety of individuals and deal sensitively and effectively with patients.
Excellent organizational and problem-solving skills.
Strong writing skills, including composing, editing, and proofreading a wide variety of documents.
Demonstrated administrative or office coordination skills.
Ability to sit at a computer terminal with telephone headphones for extended periods.