Practice Business Coordinator - Boston, MA

Raymond James • Boston, MA

1d • Hybrid

About The Position

Under limited supervision, the Practice Business Coordinator supports the development and overall growth of a financial advisor’s or team’s practice. This may include facilitating revenue growth by increasing in-house sales and the client base, improving productivity, and monitoring and controlling expenses. The role uses knowledge and skills gained through education and experience to resolve client-service and team project-management issues, and supports and sources new clients from initial contact through the transition of accounts to the branch. Extensive contact with internal and external customers is required to establish and maintain networking relationships that support new business development.

The coordinator helps develop client-focused business strategies, sources prospective clients, coordinates marketing and client events, and supports client service and onboarding. The position also maintains practice-management, reporting, and compliance expertise; works with internal and external business partners; and assists financial advisors with product sales and new business opportunities.

Requirements

• Associate degree in a related field and at least five years of industry experience, or a bachelor’s degree and at least one year of financial-services-industry experience; an equivalent combination of experience, education, and/or training may be approved by Human Resources.
• SIE required, unless an exemption or grandfathering applies.
• Series 7 required.
• Series 63, 65, and/or 66 required as applicable by state.
• Knowledge of team market strategy, company policies and procedures, and industry rules and regulations.
• Knowledge of investment concepts, practices, and procedures used in the securities industry; business development in a financial-services environment; and financial markets and products.
• Skill in sourcing and developing prospective clients, responding to inquiries, and turning them into new client opportunities.
• Effective questioning and listening techniques.
• Organizational and time-management skills to prioritize workload, handle multiple tasks, and meet deadlines.
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Strong oral and written communication skills for interacting effectively with all levels of the organization and external clients.
• Ability to provide and lead others in providing courteous, professional customer service; use tact and diplomacy with customers in a deadline-driven environment; and project a professional and pleasant appearance and demeanor when working with clients.
• Ability to establish and maintain a respected leadership position to influence, motivate, and persuade others toward desired outcomes.
• Ability to maintain currency in investment-advisor and financial-planner services and products.
• Ability to organize, manage, track, and complete multiple detailed tasks and assignments amid frequently changing priorities and deadlines in a fast-paced work environment.
• Ability to work independently under minimal supervision.
• Travel required; the posting states 15% of the time and also describes travel as less than 25%.

Responsibilities

• Assist with creating client-focused business-development strategies and maintaining and expanding referral sources, including coordinating targeted marketing campaigns.
• Independently source and develop new client relationships to help financial advisors meet sales goals.
• Assist with planning and coordinating practice projects, including prospective-client events designed to generate a return on investment.
• Participate in client conference calls and meetings to understand clients’ finances and address their issues, interests, and concerns.
• Support delivery of the client experience by maintaining administrative procedures and coordinating execution of client requests.
• Research and resolve moderately complex problems relating to client accounts and inquiries.
• Maintain expertise in practice-management tools and resources, client reporting, and compliance practices.
• Maintain strong relationships with key internal and external business partners.
• Maintain a prospective-client database and gather information and data on prospective clients.
• Assist with preparing analyses and generating proposals for prospective clients.
• Coordinate or oversee new-client account transitions with other functional areas, ensuring a professional process and proper execution of onboarding steps from initial contact through transition.
• Partner with home-office departments to leverage product sales, generate business opportunities for financial advisors, and coordinate branch and home-office workflow.
• Respond to financial advisors’ requests for assistance with selling products.
• May assist with continuing education of team members.
• Perform other duties and responsibilities as assigned.

Benefits

• Benefits package may include medical, dental, and vision coverage; life insurance; critical illness insurance; accident insurance; disability benefits; retirement savings; paid time off, including vacation, holidays, and sick leave; and parental leave. Eligibility and specific offerings may vary by position and employment status.
• The total compensation may include additional compensation such as cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree