Practice Business Coordinator - Boston, MA

Raymond James•Boston, MA

2d•$45,000 - $85,000•Hybrid

About The Position

Under limited supervision, the Practice Business Coordinator supports the development and overall growth of a financial advisor or team’s practice. This may include facilitating revenue growth by increasing in-house sales and the client base, improving productivity, and monitoring and controlling expenses. The role uses knowledge and skills gained through education and experience to resolve client service and team project management issues. It supports and sources new clients from initial contact through the transition of accounts to the branch, and involves extensive contact with internal and external customers to establish and maintain relationships that support new business development. The position supports client-focused business development, prospective-client sourcing, client service, practice management, and new-client onboarding. It works with financial advisors, clients, business partners, and home-office departments to develop business opportunities and coordinate workflow. The role is hybrid, based in Boston, Massachusetts, and requires travel approximately 15% of the time. The salary range is $45,000 to $85,000. Total compensation includes base salary or wages and may include additional compensation, discretionary bonuses, or commissions. A benefits package may include medical, dental, and vision coverage; life, critical illness, and accident insurance; disability benefits; retirement savings; paid time off, including vacation, holidays, and sick leave; and parental leave. Eligibility and specific offerings may vary by position and employment status.

Requirements

Associate degree in a related field and at least five years of industry experience, or a bachelor’s degree and at least one year of financial-services-industry experience; an equivalent combination of experience, education, and/or training may be approved by Human Resources.
Securities Industry Essentials (SIE) exam required, unless an exemption or grandfathering applies.
Series 7 required.
Series 63, 65, and/or 66 as required by the state.
Knowledge of team market strategy, company policies and procedures, and industry rules and regulations.
Knowledge of investment concepts, practices, and procedures used in the securities industry.
Knowledge of business development concepts, practices, and procedures in a financial-services environment.
Knowledge of financial markets and products.
Skill in sourcing and developing prospective clients, responding to inquiries, and converting inquiries into new-client opportunities.
Effective questioning and listening skills.
Organizational and time-management skills to prioritize work, handle multiple tasks, and meet deadlines.
Ability to operate standard office equipment and use required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Oral and written communication skills to interact effectively with all levels of the organization and external clients.
Ability to provide and lead others in providing professional, courteous customer service, using tact and diplomacy in a deadline-driven environment.
Ability to maintain a professional and pleasant appearance and demeanor when working with clients.
Ability to establish and maintain a respected leadership position to influence, motivate, and persuade others toward desired outcomes.
Ability to maintain current knowledge of investment-advisor and financial-planner services and products.
Ability to organize, manage, track, and complete multiple detailed tasks and assignments amid changing priorities and deadlines in a fast-paced work environment.
Ability to work independently under minimal supervision.

Responsibilities

Assist with creating client-focused business development strategies and maintaining and expanding referral sources, including coordinating targeted marketing campaigns.
Independently source and develop new client relationships to help financial advisors meet sales goals.
Assist with planning and coordinating practice projects, including client events for prospective clients that provide a return on investment.
Participate in client conference calls and meetings to understand clients’ finances and address their issues, interests, and concerns.
Support delivery of the client experience by maintaining administrative procedures and coordinating the execution of client requests.
Research and resolve moderately complex problems relating to client accounts and inquiries.
Maintain expertise in practice management tools and resources, client reporting, and compliance practices.
Maintain strong relationships with internal and external business partners.
Maintain a prospective-client database and gather information and data about prospective clients.
Assist with preparing analyses and generating proposals for prospective clients.
Coordinate or oversee new-client account transitions with other functional areas, ensuring a professional process and proper execution of onboarding steps from initial contact through transition.
Partner with home-office departments to leverage product sales, generate new business opportunities for financial advisors, and coordinate branch-home-office workflow.
Respond to requests from financial advisors who need assistance selling products.
May assist with the continuing education of team members.
Perform other duties and responsibilities as assigned.