Practice Assistant II, Neurology

Mass General Brigham•Boston, MA

1d•$18 - $25•Hybrid

About The Position

The Practice Assistant II supports the smooth and efficient operation of a clinical service or physician practice by performing administrative and clinical functions under minimal supervision. The role handles patient-visit administration, including scheduling, check-in, and check-out, and performs the duties of other Practice Assistant levels at the highest proficiency level. The assistant serves as a super user for scheduling, registration, and billing systems, supports and trains colleagues, and may perform advanced functions such as surgical scheduling or schedule changes and blocking. In conjunction with the supervisor, the assistant oversees daily practice staff activities and provides functional guidance to Office and Practice Assistants. The role may also involve accepting copayments and handling or screening messages about prior authorizations, provider questions, prescription refills, and test results. This is a regular, 40-hour-per-week hybrid position in the MGH Neurology & Stroke Recovery department. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The listed pay range is $17.71–$24.94 per hour; the posting also states a starting rate of $20.00 per hour, with increases based on years of experience.

Requirements

High school diploma or equivalent.
Three to five years of office experience.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint knowledge.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage more non-routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to understand work-related written materials and communicate clearly and effectively with others.
Ability to manage personal time and the time of others.
Strong organization and time-management skills, including the ability to manage multiple tasks, follow protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and schedule appointments.
Process patient billing forms and scan documents to the patient medical record/LMR.
Serve as a super user for scheduling, registration, and billing systems, and assist and train others in these areas.
Perform more advanced or specialized functions as needed, such as surgical scheduling and schedule changes or blocking.
Provide functional guidance to Office and Practice Assistants.
Work with the supervisor to oversee daily activities of practice staff.
Accept copayments when required.
Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Support efficient practice operations and a positive, compassionate environment for patients and clinical staff.