Practice Assistant II, Neurology, Epilepsy Division

Mass General Brigham•Boston, MA

15h•Hybrid

About The Position

The Brigham and Women's Hospital is seeking a friendly, organized, and patient-focused Practice Assistant II to support the Neurology Epilepsy Division. This administrative role helps ensure smooth practice operations and supports patients, providers, and clinical staff in a specialized neurological care setting. The position offers the opportunity to build healthcare administration skills and contribute to a collaborative team providing epilepsy care. The role is hybrid, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. Responsibilities include patient scheduling and communications, check-in and check-out, documentation and records support, billing and registration assistance, and other administrative functions. The Practice Assistant II may also serve as a Super User for scheduling, registration, and billing systems and support more complex work such as surgical scheduling and provider schedule changes.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
Strong written and verbal communication skills, including the ability to communicate effectively with patients, providers, and colleagues.
Excellent organizational, multitasking, and time-management skills.
Ability to manage routine and non-routine phone inquiries, resolve routine issues, and maintain accurate documentation.
Ability to follow established protocols, manage competing priorities, and work collaboratively in a busy healthcare environment.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) certification.

Responsibilities

Serve as a key point of contact for patients and provide a welcoming, professional experience during scheduling, check-in, and check-out.
Coordinate patient appointments, maintain accurate scheduling records, answer incoming calls, and respond to patient inquiries.
Process patient billing forms, scan documentation into electronic medical records, and request medical records and laboratory results as needed.
Manage patient communications about prior authorizations, provider questions, prescription refills, and test results, directing messages appropriately.
Support daily administrative operations, including preparing schedules, managing correspondence, filing, and maintaining organized patient records.
Collect co-payments when required and assist with registration and billing processes.
Serve as a Super User for scheduling, registration, and billing systems, and provide guidance and training to colleagues as needed.
Support more complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
Collaborate with neurologists, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.