Practice Assistant II, Neurology

Mass General Brigham • Boston, MA

5d • $18 - $25 • Onsite

About The Position

Massachusetts General Hospital's Department of Neurology is seeking a full-time Practice Assistant II to join our team! In this role, you'll be an essential part of our clinical operations, helping ensure patients receive a welcoming, organized, and seamless experience throughout their care. As a key member of our team, you'll support daily practice operations through patient scheduling, registration, administrative coordination, and communication with patients and providers. This is a great opportunity for someone who enjoys a fast-paced environment, values teamwork, and is passionate about delivering exceptional patient service.

Requirements

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency in Microsoft Office Suite and general office procedures.
• Strong communication, customer service, and interpersonal skills.
• Excellent organizational skills with the ability to prioritize and manage multiple responsibilities.
• Ability to handle patient inquiries, resolve routine issues, and maintain accurate records.
• Comfortable working in a fast-paced, patient-focused environment.

Nice To Haves

• Opportunities for career growth and advancement within Mass General Brigham.
• Opportunity to develop specialized expertise in neurology and clinical practice operations.
• Collaboration with a multidisciplinary team of physicians, nurses, and healthcare professionals.
• Valuable experience with patient scheduling, registration, and clinical administrative systems.

Responsibilities

• Greet and assist patients, providing a positive experience during check-in and check-out.
• Schedule appointments, manage provider calendars, and maintain accurate appointment records.
• Answer incoming calls, respond to inquiries, and direct messages appropriately.
• Maintain patient records, scan documents, and process billing forms and co-payments.
• Coordinate medical records, laboratory results, prescription refill requests, and prior authorization inquiries.
• Support daily administrative operations, including correspondence, filing, and document management.
• Serve as a resource for scheduling, registration, and billing systems, assisting with training as needed.
• Assist with more complex scheduling needs, including surgical scheduling and provider schedule adjustments, as appropriate.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED