Practice Assistant II, Neurology
About The Position
Massachusetts General Hospital's Department of Neurology is seeking a full-time Practice Assistant II to join their team. This role is essential to clinical operations, ensuring patients have a welcoming, organized, and seamless experience. The Practice Assistant II will support daily practice operations through patient scheduling, registration, administrative coordination, and communication with patients and providers. This position is ideal for someone who thrives in a fast-paced environment, values teamwork, and is passionate about delivering exceptional patient service.
Requirements
- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Proficiency in Microsoft Office Suite and general office procedures.
- Strong communication, customer service, and interpersonal skills.
- Excellent organizational skills with the ability to prioritize and manage multiple responsibilities.
- Ability to handle patient inquiries, resolve routine issues, and maintain accurate records.
- Comfortable working in a fast-paced, patient-focused environment.
Nice To Haves
- Opportunity to develop specialized expertise in neurology and clinical practice operations.
- Collaboration with a multidisciplinary team of physicians, nurses, and healthcare professionals.
- Valuable experience with patient scheduling, registration, and clinical administrative systems.
Responsibilities
- Greet and assist patients, providing a positive experience during check-in and check-out.
- Schedule appointments, manage provider calendars, and maintain accurate appointment records.
- Answer incoming calls, respond to inquiries, and direct messages appropriately.
- Maintain patient records, scan documents, and process billing forms and co-payments.
- Coordinate medical records, laboratory results, prescription refill requests, and prior authorization inquiries.
- Support daily administrative operations, including correspondence, filing, and document management.
- Serve as a resource for scheduling, registration, and billing systems, assisting with training as needed.
- Assist with more complex scheduling needs, including surgical scheduling and provider schedule adjustments, as appropriate.
Benefits
- Comprehensive medical, dental, and vision benefits.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
