Practice Assistant II, Neurology, Epilepsy Division

Mass General Brigham•Boston, MA

2d•$18 - $25•Hybrid

About The Position

The Practice Assistant II supports the Neurology Epilepsy Division at Brigham and Women's Hospital by helping ensure smooth practice operations and a positive patient experience. The role serves as a point of contact for patients and supports scheduling, check-in and check-out, registration, billing, communications, documentation, and coordination with providers and clinical staff. The position also supports daily administrative operations and more complex functions such as surgical scheduling and provider schedule changes or blocking, as assigned. The Practice Assistant II serves as a Super User for scheduling, registration, and billing systems and may guide or train colleagues. This is a hybrid, 40-hour-per-week role with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
Strong written and verbal communication skills, including the ability to communicate effectively with patients, providers, and colleagues.
Excellent organizational, multitasking, and time management skills.
Ability to manage routine and non-routine phone inquiries, resolve routine issues, and maintain accurate documentation.
Ability to follow established protocols, manage competing priorities, and work collaboratively in a busy healthcare environment.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) certification.

Responsibilities

Provide patients with a welcoming, professional experience throughout scheduling, check-in, and check-out.
Coordinate patient appointments, maintain accurate scheduling records, answer incoming calls, and respond to patient inquiries.
Process patient billing forms, scan documentation into electronic medical records, and request medical records and laboratory results as needed.
Manage patient communications about prior authorizations, provider questions, prescription refills, and test results, directing messages appropriately.
Support daily administrative operations by preparing schedules, managing correspondence, filing, and maintaining organized patient records.
Collect co-payments when required and assist with registration and billing processes.
Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training to colleagues as needed.
Support complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
Collaborate with neurologists, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.