Practice Assistant II – Lung Center

Mass General Brigham•Boston, MA

6d•$18 - $25•Onsite

About The Position

The Practice Assistant II supports the Lung Center’s busy, patient-focused clinical team by helping create a welcoming and efficient patient experience, supporting providers, and keeping daily practice operations running smoothly. The role coordinates appointments and schedules, assists patients throughout check-in and check-out, handles communications and administrative requests, and maintains records in EPIC. It also supports advanced or surgical scheduling, staff training, and day-to-day practice operations. Training is provided for the EPIC Super User role.

Requirements

High school diploma or equivalent.
2–3 years of office or administrative experience.
Proficiency with Microsoft Office and standard office technology.
Strong customer service and communication skills.
Excellent organization and time-management skills.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Collaborative approach and ability to work effectively as part of a team.
Knowledge of general office operations and administrative procedures.

Responsibilities

Coordinate patient appointments and provider schedules.
Welcome patients and support check-in, check-out, and co-pay collection.
Answer calls, route messages, and assist with patient questions.
Coordinate prior authorizations, prescription requests, test results, and provider messages.
Process billing forms and maintain patient records in EPIC.
Support advanced or surgical scheduling as needed.
Serve as an EPIC Super User; training is provided.
Assist with staff training and day-to-day practice operations.