Practice Administrator - Urgent Cares

Augusta Health•Fishersville, VA

3d•$85,238 - $143,541

About The Position

The Physician Practice Administrator is assigned to the Urgent Cares and is responsible for planning, organizing, delegating, coordinating, and controlling the operations of assigned practices. Working collaboratively with practice physicians, the administrator supports efficient daily clinical and business operations, staff supervision and evaluation, budget management and financial oversight, and business-process analysis and redesign. The role develops business plans and financial pro formas to evaluate growth opportunities and provides expertise in front-end revenue-cycle processes, physician-practice performance analytics, patient throughput, quantitative analysis, and practice start-up. The administrator leads practice operations and strategic planning, monitors performance against financial, growth, people, quality, and customer-service goals, and supports providers and staff in meeting organizational expectations. The role partners with physicians, acts as a liaison to AMG administration, and contributes to marketing, community outreach, practice development, compliance, risk management, and process-improvement initiatives across the organization.

Requirements

High school diploma or equivalent.
At least ten years of management experience in a physician-practice or ambulatory-care setting within a hospital system is preferred.
Demonstrated management and leadership experience, including people management, strategic planning, data-driven outcomes, and improvement.
Leadership experience in a clinical outpatient environment, including directing staff, developing leaders, effecting change, negotiating or promoting ideas, and supporting a customer-service culture.
Ability to communicate effectively with all levels of staff and to coach, teach, mentor, identify development needs, and bring resources together to achieve goals.
Ability to implement projects effectively across multiple entities and within budget.
Strong written and verbal communication, public-speaking, persuasive-presentation, and group-facilitation skills.
In-depth knowledge of physician-practice performance improvement and process redesign, including performance and outcome indicators and business-process improvement models.
Critical thinking, process-improvement skills, independent judgment, and business acumen.
Statistical and financial analysis skills, including the ability to analyze complex data, develop practice goals and budget needs, perform financial forecasting, and create planning and performance-analytics tools.
Ability to work collegially with physicians, physician leaders, and executive teams, with demonstrated supervisory and mentoring skills.
Advanced computer proficiency, including MS Word, Access, and Excel.
Personal organization and time-management skills, human relations and teamwork, adaptability, and motivation.

Nice To Haves

Master’s degree in healthcare or business administration.
At least ten years of management experience in a physician-practice or ambulatory-care setting within a hospital system.

Responsibilities

Direct and oversee the daily clinical and business operations of assigned practices.
Develop, lead, and implement short- and long-term strategic plans for assigned practices.
Implement information-technology solutions for office processes and evaluate marketing and business-development activities.
Analyze access, patient throughput, customer satisfaction, productivity, and operational efficiency; manage human resources and staff development.
Meet practice scorecard metrics and performance goals in financial, growth, people, quality, and customer-service areas.
Set priorities, make decisions, and establish clear staff performance expectations.
Manage the financial viability of assigned practices, including monitoring budgets, planning capital expenditures, following business-office progress, and maintaining practice-level operating budgets.
Monitor physician progress on compensation plans.
Partner with physicians and serve as a liaison between physicians and AMG administration.
Prepare and monitor marketing, community outreach, and practice-development and performance plans, adjusting them as needed.
Ensure providers understand and fulfill obligations under their AMG agreements, policies, procedures, and organizational goals.
Apply process-improvement methodologies, including LEAN, DMAIC, process mapping, and value-stream mapping, to improvement studies throughout AMG.
Support clinical and office staff in maintaining clinical quality.
Facilitate monthly provider meetings within assigned practices.
Serve as a resource to committees and task forces throughout AH as needed.
Monitor and ensure compliance with regulatory requirements, organizational standards, and applicable policies and procedures.
Identify potential risks, support problem resolution, maintain records of compliance activities, and report those activities to the Compliance office.
Follow hospital and departmental safety procedures and promptly report equipment malfunctions, injuries, accidents, and other safety issues.
Provide excellent service to coworkers, patients, visitors, physicians, volunteers, and other customers.
Perform other duties and responsibilities as required.