Practice Administrator - Urgent Cares

Augusta Health Careers•Fishersville, VA

About The Position

The Physician Practice Administrator oversees the operations of assigned urgent care practices, working collaboratively with physicians to support efficient and effective daily operations. The role covers staff supervision and evaluation, budget management and financial oversight, business process analysis and redesign, and development of business plans and financial pro formas to assess growth opportunities. It also provides expertise in front-end revenue cycle processes, physician-practice performance analytics, patient throughput using LEAN, quantitative analysis, and practice start-up. The administrator directs clinical and business operations; develops and implements short- and long-term strategic plans; supports information technology solutions, marketing, and business development; and manages access, throughput, customer satisfaction, productivity, efficiency, human resources, and staff development. The role partners with physicians, serves as a liaison to AMG administration, monitors practice financial performance and scorecard metrics, and supports clinical quality and regulatory compliance. It also applies process-improvement methods across AMG, facilitates provider meetings, and may serve as a resource to committees and task forces.

Requirements

High school diploma or equivalent required.
Demonstrated leadership and management competencies, including people management, strategic planning, data-driven outcomes, and improvement.
Proven leadership experience managing a clinical outpatient environment and ability to effect change and negotiate or advocate for ideas.
Successful record directing staff, developing leadership, and shaping a customer-service culture.
Effective written and verbal communication; ability to make persuasive presentations and facilitate group problem-solving discussions.
In-depth knowledge of performance improvement and process redesign in physician-practice operations, including performance and outcome indicators and business-process improvement models.
Critical thinking, process-improvement skills, independent judgment, and business acumen.
Statistical and financial analysis skills, including ability to collect, analyze, and apply complex data to develop physician-practice goals and budget needs.
Ability to perform complex financial forecasting and create tools for strategy, planning, and performance analytics.
Ability to work collegially with physicians, physician leaders, and executive teams.
Supervisory and mentoring skills.
Advanced computer skills, including MS Word, Access, and Excel.
Personal organization and time management, human relations and teamwork, adaptability, and motivation.

Nice To Haves

Master’s degree in healthcare or business administration preferred.
Minimum of ten years of management experience in a physician practice or ambulatory care setting within a hospital system preferred.

Responsibilities

Direct the daily clinical and business operations of assigned practices.
Develop, lead, and implement short- and long-term strategic plans.
Implement information technology solutions for office processes.
Implement and evaluate marketing and business development activities.
Analyze access and patient throughput; improve customer satisfaction; and conduct productivity analyses and efficiency studies.
Manage human resources and staff development.
Meet practice performance expectations and AMG pillar goals for financial performance, growth, people, quality, and customer service, including practice scorecard metrics.
Set priorities, make decisions, and establish clear performance expectations for staff.
Maintain the financial viability of assigned practices by monitoring budgets, planning capital expenditures, following business-office progress, maintaining practice-level operating budgets, and monitoring physician progress on compensation plans.
Partner with physicians in assigned practices and act as a liaison between physicians and AMG administration.
Prepare and monitor short- and long-term marketing, community outreach, and practice development and performance plans, adjusting them as needed.
Ensure providers understand their obligations under their AMG agreements and comply with AMG policies and procedures in support of AMG goals.
Apply process-improvement methodologies, including LEAN, DMAIC, process mapping, and value-stream mapping, to design improvement studies throughout AMG.
Support clinical and office staff in upholding clinical quality in practice.
Facilitate monthly provider meetings within assigned practices.
Serve as a resource for committees and task forces throughout AH as needed.
Demonstrate AMG Leadership Competencies.
Monitor and ensure compliance with regulatory requirements, organizational standards, and applicable policies and procedures.
Identify potential risk areas and support problem resolution; maintain records of compliance activities and report them to the Compliance office.
Follow hospital and departmental safety practices and promptly report equipment malfunctions, injuries, accidents, or other safety issues.
Provide excellent service in interactions with coworkers, patients, visitors, physicians, volunteers, and other customers.
Perform other duties and responsibilities as required.