Practice Administrator - VMAC

Alpine Physicians•McAllen, TX

About The Position

The Practice Administrator oversees day-to-day operations of one or multiple medical clinics, including front-office and back-office administration. Working closely with the lead physician in an operational and clinical dyad, the administrator helps ensure clinical quality, growth, and financial objectives are achieved while maintaining excellent patient and employee engagement. The role is accountable for clinic operations, financial performance, compliance, patient satisfaction, and associate engagement. It partners with regional operations and Human Resources leaders to improve performance, support staffing and people processes, and address issues raised by providers, employees, and patients. The Practice Administrator maintains a visible presence in the clinic and supports programs that build knowledge, skills, and engagement.

Requirements

High school diploma or GED.
Experience leading cultural change and significant performance-improvement efforts in a healthcare environment.
Ability to demonstrate teamwork and collaboration to foster a healthy work culture.
Ability to provide high-quality service to patients, customers, and team members.
Working knowledge of Microsoft Office applications, including Excel.
Knowledge of office-management techniques and practices.
Computer literacy.
Leadership approach emphasizing collaboration, communication, service, transparency, and teamwork.
Results-oriented and persistent approach to achieving success.
Ability to work comfortably and effectively in a highly matrixed environment.
Ability to analyze strengths and opportunities and lead planning with individuals and groups to develop and implement successful outcomes.
Strong interpersonal skills and ability to empower, motivate, challenge, and hold staff accountable.
Open, non-competitive leadership style that promotes partnerships and builds trust and strong relationships.

Nice To Haves

Bachelor’s degree from a four-year college or university.

Responsibilities

Oversee front-office and back-office administration, including hiring, scheduling, reception, billing, and procurement of equipment and supplies.
Review and analyze financial reporting to identify operating-cost trends and budget variances.
Partner with the Regional Operations Director to address issues and implement continuous-improvement action plans.
Share accountability with the lead physician for the Profit & Loss performance of clinics in the area of responsibility.
Monitor and plan budgets and expenses to support efficient, cost-effective clinic operations.
Monitor clinic operations and initiate changes to promote compliance with legal and regulatory requirements.
Initiate practices to improve performance across key performance indicators.
Ensure clinics are safe, secure, maintained, and sanitized in accordance with high standards and OSHA protocols.
Ensure adherence to and enforcement of Alpine Human Resources policies and procedures.
Address concerns raised by providers, employees, and patients, engaging appropriate Colorado Physician Partners or Alpine leaders to resolve them.
Take responsibility for patient satisfaction and associate engagement results.
Maintain open communication throughout the organization and a visible presence in the clinic.
Promote and support programs and events that build knowledge, skills, and employee engagement.
Collaborate with Human Resources on recruiting, onboarding, performance management, staffing requirements, and performance improvement.
Develop and maintain working knowledge of all functions within the Colorado Region.
Comply with applicable federal, state, and local laws and regulations.