Practice Administrator - VMAC

Alpine Physician Partners•McAllen, TX

11d

About The Position

The Practice Administrator oversees the day-to-day operations of one or multiple medical clinics, including front-office and back-office administration. Working closely with the lead physician in an operational and clinical dyad, the administrator helps ensure that each clinic achieves its clinical quality, growth, and financial objectives while maintaining excellent patient and employee engagement. The role is accountable for clinic administration, financial performance, operational efficiency, regulatory compliance, patient satisfaction, and associate engagement. The Practice Administrator works with regional and Alpine leaders, providers, employees, patients, and Human Resources to resolve issues, improve performance, and support clinic staffing and development.

Requirements

High school diploma or GED.
Experience leading cultural change and significant performance-improvement efforts within a healthcare environment.
Ability to demonstrate teamwork and collaboration to foster a healthy work culture.
Ability to provide high-quality service to patients, customers, and team members.
Working knowledge of Microsoft Office applications, including Excel.
Knowledge of office management techniques and practices.
Computer literacy.
Leadership style emphasizing collaboration, communication, service, transparency, and teamwork.
Results-oriented and persistent approach to achieving success.
High degree of comfort and experience working in a highly matrixed environment.
Ability to analyze strengths and opportunities and lead planning with individuals and groups to develop and implement successful outcomes.
Outstanding interpersonal skills and an inclusive approach that empowers, motivates, challenges, and holds staff accountable while building partnerships, trust, and strong relationships.

Nice To Haves

Bachelor’s degree from a four-year college or university.

Responsibilities

Oversee front-office and back-office administration, including hiring, scheduling, reception, billing, and procurement of essential equipment and supplies.
Review and analyze financial reports to identify operating-cost trends and budget variances, and partner with the Regional Operations Director on continuous-improvement action plans.
Share accountability with the lead physician for the Profit & Loss performance of each clinic within the area of responsibility.
Monitor and plan budgets and expenses to support efficient, cost-effective clinic operations.
Monitor clinic operations and initiate changes as needed to promote compliance with legal and regulatory requirements.
Initiate practices to improve performance across key performance indicators.
Ensure the clinic is safe, secure, maintained, and properly sanitized in accordance with high standards and OSHA protocols.
Ensure adherence to and enforcement of Alpine Human Resources policies and procedures.
Address issues raised by providers, employees, and patients, seeking support from appropriate Colorado Physician Partners or Alpine leaders to resolve them.
Take responsibility for patient satisfaction and associate engagement results.
Maintain direct, open communication throughout the organization.
Maintain a visible presence in the clinic and promote and support programs and events that build knowledge, skills, and joy.
Collaborate with Human Resources on recruiting, onboarding, performance management, staffing requirements, and performance improvement as needed.
Develop and maintain working knowledge of all functions within the Colorado Region.
Comply with all federal, state, and local laws and regulations.