Practice Administrator

North Florida Surgeons•Jacksonville, FL

9d•Onsite

About The Position

The Practice Administrator oversees the daily administrative and operational functions of North Florida Sinus Center, a busy ear, nose, and throat surgery practice in Jacksonville, Florida. The role is responsible for efficient office workflow, regulatory compliance, a strong patient experience, and coordination between clinical and administrative staff. The ideal candidate is organized, detail-oriented, and experienced in healthcare operations. The administrator manages office operations and staff, supports patient scheduling and insurance processes, oversees billing and revenue-cycle performance, and works with surgeons and clinical staff to improve efficiency. The position also maintains office resources, develops operational policies, supports staff hiring and development, and prepares performance and financial reports.

Requirements

Minimum 3–5 years of experience in medical office management, preferably in a surgical setting.
Strong knowledge of medical terminology, insurance processes, and billing systems.
Familiarity with electronic health records (EHR) systems.
Excellent leadership, communication, and problem-solving skills.
Ability to multitask and manage a fast-paced environment.
Leadership and team management skills.
Organizational and time management skills.
Attention to detail and accuracy.
Patient-centered approach.
Financial and operational oversight skills.
Knowledge of regulatory compliance.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (preferred).

Responsibilities

Manage day-to-day office operations, including scheduling, patient flow, and staff coordination.
Supervise and support administrative staff, including front desk, billing, and medical records personnel.
Ensure compliance with healthcare regulations, policies, and HIPAA standards.
Oversee patient scheduling, referrals, authorizations, and insurance verification.
Monitor billing processes, claims submission, and revenue-cycle performance.
Handle patient concerns and resolve issues in a timely and professional manner.
Coordinate with surgeons and clinical staff to optimize workflow and efficiency.
Maintain office supplies, vendor relationships, and equipment management.
Develop and implement office policies and procedures to improve operations.
Assist with hiring, onboarding, training, and performance evaluations of staff.
Prepare reports on office performance, patient volume, and financial metrics.