PRACTICE ADMINISTRATOR

IVI America•Raleigh, NC

12d•$100,000 - $115,000•Onsite

About The Position

Triangle MSO, part of the Everleap Fertility family, is seeking a Practice Operator to lead its Raleigh, North Carolina practice. The Practice Operator is the senior leader accountable for day-to-day operations across multiple clinics, focusing on culture, operations, and financial performance. Working in partnership with a clinical dyad partner and company support resources, this leader coaches and develops teammates, prepares future leaders, and drives consistent operational execution across hub and satellite locations where applicable. The role requires engaging with senior company leaders and accurately representing practice performance in a matrixed environment. The Practice Operator is responsible for delivering a differentiated patient experience, increasing access to care, and reducing time to treatment. The role oversees financial and operational performance, team development, scheduling, compliance, customer service, and the condition and safety of the practice. Everleap Fertility offers a comprehensive benefits package to employees working at least 30 hours per week.

Requirements

Bachelor’s degree required.
At least 5 years of progressive supervisory or managerial experience required.
At least 3 years of income statement management experience required.
Proficiency with electronic practice and health record management systems.
Extensive experience in financial management.
Exceptional organizational and time-management skills.
In-depth knowledge of applicable healthcare regulations.
Excellent leadership, interpersonal, and communication skills.
Highly developed business acumen and acuity.
Strong record of taking on new assignments and quickly mastering new approaches to accomplishing goals.
Analytical, organized, results-driven, detail-oriented, objective, and methodical, with an emphasis on accurate reports and data.
Exceptional written, verbal, and interpersonal communication skills; comfortable with public speaking.
Emotional maturity and ability to initiate, conduct, and navigate difficult conversations with people at all levels.
Strategic and visionary approach; innovative and continually seeking ways to improve efficiency and productivity through technology.
Openness to learning about the IVIRMA Way and adapting to its approach to improving health outcomes.
Ability to communicate professionally and courteously with employees, patients, and others.
Ability to manage multiple projects and processes and work effectively with team members.
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, and other word-processing, spreadsheet, database, email, and presentation software.
Ability and willingness to travel locally and regionally.
Fluency in spoken and written English.
Ability to exercise independent judgment.

Nice To Haves

MBA, MHA, MPA, or a master’s degree in a related discipline preferred.

Responsibilities

Partner with a clinical dyad partner using a servant-leadership approach, and develop and coach team members.
Take ownership of delivering a differentiated patient experience, increasing access to care, and decreasing time to treatment.
Understand and act on financial drivers including EBITDA, visit completion, and service mix.
Collaborate with the clinical dyad partner and finance to identify and implement strategies to increase care completion in the designated community.
Deliver proactive scheduling and optimize teammate resources to help patients meet their care needs.
Hire, develop, and retain high-performing teams through effective onboarding and coaching programs.
Conduct regular rounding and performance check-ins to foster a connected, motivated team and improve performance.
Provide overall clinic leadership so team members understand their roles, expected results, practice goals, performance, and ways to continuously improve.
Lead, coordinate, and inspire the team to achieve results under challenging circumstances.
Assess the competitive healthcare environment and identify opportunities to exceed competitors’ service levels.
Model Triangle MSO values and foster a culture in which those values are followed.
Ensure practice tasks align with companywide standards.
Ensure the accuracy of incoming and outgoing information, including supplies, invoices, billing requests, and patient records.
Provide customer service to patients, teammates, and other internal and external customers.
Monitor office communication and performance to support efficient, accurate, customer-focused operations.
Anticipate patients’ anxieties, answer questions, and resolve customer-service or team-member issues.
Use root-cause analysis to improve people, processes, and systems before adding costs or complexity.
Review reports to ensure target metrics are achieved and processes are followed.
Ensure compliant collection of co-pays and reconciliation and deposit of cash.
Walk through the center to ensure it is clean and safe, including spot-checking for expired medications and proper biohazard waste and medicine disposal.
Conduct training and refreshers on accrediting-board requirements and HIPAA compliance; ensure annual OSHA training is completed and required employee certifications are current.
Monitor housekeeping activities.
Monitor and adjust team-member schedules, including approving overtime or vacations.