Practice Administrator - Ortho

Tenet Healthcare Corporation•Boynton Beach, FL

About The Position

The Practice Administrator manages all administrative and operational functions for assigned medical practices, supporting the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Florida Physician Services through daily operations. The role oversees practice operations, inventory control, personnel management, patient relations, patient flow, and potentially facilities. The administrator develops and implements goals, objectives, and office procedures to improve workflow and operations, and recommends and follows up on actions to address operational inefficiencies. The role manages practices with a $14–$30 million threshold and more than 25 full-time employees, oversees a Medical Director Program, or establishes a new-to-market practice. It includes oversight of staffing and medical operations, financial and regulatory performance, operational budgets, reporting, strategic planning, business development, revenue-cycle metrics, and coordination with physicians and operations leaders. The position requires daily interaction with patients and staff and works closely with the Director of Operations to support accounts receivable, denials, refunds, and customer service.

Requirements

Associate degree required.
At least 3 years of physician practice management experience required.
Demonstrated knowledge of healthcare fiscal management and human resource management practices.
Ability to apply policies and principles to solve everyday problems and handle a variety of situations.
Proficiency in a Windows environment and working knowledge of Word, Outlook, PowerPoint, Excel, and the Internet.
Excellent project management skills, including the ability to manage multiple projects in a dynamic work environment while remaining customer-focused and taking ownership through completion.
Willingness to be flexible and adaptable in a complex, matrix environment.
Ability to document reports involving multilevel corporate and operational issues and programs.
Ability to perform complex financial analysis involving corporate financial reports and practice billing systems and EMRs, with familiarity with ICD-9, ICD-10, and CPT codes.
Excellent customer service and people skills.

Nice To Haves

Bachelor’s degree preferred; master’s degree is a plus.
Healthcare background is strongly desirable.

Responsibilities

Manage assigned practice operations, including inventory control, personnel management, patient relations, patient flow, and potentially facilities.
Manage practices with a $14–$30 million threshold and more than 25 full-time employees, oversee a Medical Director Program, or establish a new-to-market practice.
Manage staffing by interviewing, conducting departmental orientation, and evaluating staff to maintain optimal staffing.
Assist market management and physician leadership in identifying new business lines, revenue streams, and cost-mitigation methods.
Oversee medical operations, including medical records, cash handling, deposits, billing, staff scheduling, and ordering medical equipment and supplies.
Prepare reports and statistical summaries as requested by leadership.
Implement programs and procedures to improve operational efficiency.
Ensure providers comply with Meaningful Use requirements.
Assist with strategic planning and resource allocation.
Review operational budgets and expenditures and help keep the practice within budget parameters.
Ensure site regulatory compliance with OSHA, CLIA, Medical, DHS, and other applicable agencies.
Drive corporate incentives, including business development and revenue-cycle metrics.
Communicate effectively with assigned physicians.
Review and communicate practice financials monthly.
Collaborate with operations counterparts regarding practice staffing and needs.
Work with the operations leader and directors to achieve monthly Key Performance Indicators.
Work closely with the Director of Operations to optimize accounts receivable liquidation, minimize denials, issue refunds, and ensure customer service.
Provide excellent customer service and interact daily with patients and staff.
Provide monthly reporting with recommendations or action plans.
Develop and implement goals, objectives, and office procedures to improve office flow and overall operations, and recommend and follow up on actions to address inefficiencies.