Practice Administrator

Magruder Eye Institute•Orlando, FL

2d•Onsite

About The Position

Our mission is to provide quality, accessible and patient-centered eye care. Consider joining Magruder Eye Institute (a part of Ascend Vision Partners), a leading ophthalmology and optometry care provider for Orange, Seminole and Osceola counties for over 60 years and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care. Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.

Requirements

Ability to effectively communicate, listen, negotiate, present and influence all levels of the organization.
Ability to work effectively with internal and external customers.
Strong leadership skills.
Strategic mindset with ability to make difficult decisions.
Proficient in Microsoft Office products.
Ability to maintain confidentiality when dealing with sensitive information.
High School Diploma or equivalent GED, required.
Bachelor’s degree in business, healthcare administration or related field, or minimum of three (3) years of healthcare, ophthalmology or related experience and minimum of one (1) year of relevant leadership/management experience.

Responsibilities

Fosters a positive and successful working environment, creating partnership with providers, opticians, and team members.
Manages offices in a cost-effective, efficient manner in accordance with the annual budget and assuring that staff provides high quality care in a courteous and friendly manner.
Coordinates, monitors, and improves the operation of the practice(s); this includes flow management, documentation, training, and staffing.
Partners with clinical leaders to develop clinical objectives, staffing metrics and optimize patient appointment and surgery scheduling.
Participates in the preparation of operating, salary, and capital budgets. Maintains compliance of budget and the productivity standard set for the practice.
Partners with finance team to review financial statements, develop core KPIs, track overall performance and budget to achieve profit and performance goals.
Resolves patient concerns, combining customer service skills, leadership, confidence and healthcare knowledge to ensure a positive, timely and effective solution.
Partners with all other departments within the organization, revenue cycle, accounting, IT, and purchasing.
Travels to additional assigned satellite location as necessary, but no less than once per quarter, to observe patient interactions, team member performance, etc.
Direct leadership of the assigned optical operations team members
Partners with Human Resources to attract, recruit and retain top talent to support the mission and vision of the organization.
Ensures the team has the necessary resources and support to continue to meet/exceed goals.
Establishes current and long-term goals for team members.
Maintains high levels of employee engagement and job performance by providing recognition and opportunities for learning.